Lucent Technologies 555-235-100 manual Computer Telephony Integration Solutions

7 Computer Telephony Integration Solutions

Computer Telephony Integration (CTI) is the linking of telephone communication systems to personal computers, which can increase productivity and customer satisfaction through the exchange of information between the PC and the telephone. CTI applications integrate data processing, data communications, and voice communications.

DEFINITY ProLogix Solutions supports the following types of CTI applications.

•Server-Based Solutions, which require the Lucent CTI server and the MAP-D (Multi-application Processor for DEFINITY) board (TN801B).

•PassageWay Direct Connection Solutions, which require the PassageWay Direct Connection interface and service provider software to provide you with an interface between your PC and the DEFINITY ProLogix Solutions via your telephone.

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-1