7 | PassageWay Direct Connection Solutions |
•Phonebook
Phonebook is a PC application that enables you to maintain names, addresses, telephone numbers, and other information you need in a “card file.” You can place calls directly from Phonebook “cards,” and you can set Telephony Manager to match the telephone numbers of incoming calls (caller ID) with entries in Phonebook. If the telephone number matches an entry in Phonebook, Telephony Manager displays the name of the caller, enabling you to know who is calling before you answer your telephone.
•Log Manager
Log Manager enables you to access information from the call log, which stores a record of every call you make and receive while Telephony Manager is running. Using Log Manager, you can review and edit notes you took during calls via Telephony Manager and place calls directly from the call records.
•Script Editor
Script Editor is an application that enables you to automate routine tasks by recording scripts that you can run with Telephony Manager. Scripts are user- defined tasks (such as running a program, redirecting a call, or performing a set of actions). For example, using Script Editor, you can program automatic “screen pops,” where your database application searches your files to find a match with the information for the incoming call (such as the caller ID number or caller ID name) automatically. If a match is found, the record containing the matching information in your database application is displayed without your having to perform any actions. You can use these scripts with
DEFINITY ProLogix Solutions Release 2 Overview | Issue 2 June 1999 |
