Lucent Technologies 555-235-100 manual Basic Call Management System Vu

5 Basic Call Management System Vu

Basic Call Management System Vu

BCMS Vu Release 2 is a 32-bit software application that runs on Windows 95 and Windows NT 4.0 or later and works with the Basic Call Management (BCMS) software. (BCMS Vu does not support Windows 3.1 or later or Windows for Workgroup 3.11 or later.) Using BCMS Vu, Call Center managers can:

•capture BCMS historical data and store the data on the PC for 1 year (depending on the amount of information being stored)

•report on the historical data

•monitor the BCMS real-time data in graphical and tabular form

•display BCMS real-time data on a wallboard

•display text messages on a wallboard

BCMS Vu comes with pcANYWHERE™ software, which enables Lucent Technologies’ maintenance engineers to perform remote diagnostics and remote maintenance on BCMS Vu.

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-15