5 | Call Center Elite |
•ANI/II Digits Routing
•ASA Routing
•Best Service Routing Single Site
•EWT Routing
•Vector Directory Number Calls Routing
•Wildcard Matching
Call Center Elite
The Call Center Elite package enhances your Call Center by including all the capabilities of the Call Center Deluxe package in addition to the following features:
•Expert Agent Selection
•Reason Codes for Login, Logout, and ACW
DEFINITY ProLogix Solutions Release 2 Overview | Issue 2 June 1999 |
