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Lucent Technologies 555-235-100 manual Definity ProLogix Solutions

Models: 555-235-100

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Terminal Administration Wireless Solutions Warranty Personal Station Access How to Headsets Power Systems Authorization PassageWay Service Provider Definity ProLogix Solutions

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DEFINITY® ProLogix™ Solutions

Release 2.0

Overview

555-235-100 June 1999 Issue 2

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Lucent Technologies 555-235-100 manual Definity ProLogix Solutions

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Contents

Definity ProLogix Solutions Page Copyright and legal notices Lucent Technologies Fraud Intervention Ordering Information Warranty Contents Desktop/Console Solutions Call Center Solutions Wireless Solutions Telecommuting/Virtual Office Solutions 10-1 Appendix a Features Index IN-1 Intended Audiences Purpose How to Use This Document About This Document How to Use This Document Security Conventions Used in This Document How to Order Documentation How to Comment on This Document Introduction Definity ProLogix Solutions Overview ATM-CES Supported Applications Supported Applications Application Starter Packages Application Starter Packages Page Page Cabinets Hardware Shows a compact modular cabinet Compact Modular Cabinets Hardware Software Reliability Telephones for the Global Marketplace Desktop/Console Solutions Telephones for the Global Marketplace Digital DCP Telephones Telephones for the Global Marketplace Telephones for the Global Marketplace Telephones for the Global Marketplace Telephones for the Global Marketplace Requirements Telephones for the Global Marketplace Telephones for the Global Marketplace Telephones for the Global Marketplace Series Feature Telephones Requirements Series Digital Telephones Requirements 7300/ATL Series Hybrid Telephones Isdn BRI Telephones Telephones for the Global Marketplace Analog Single-Line Telephones Telephones Series Analog Telephones Telephones for the Global Marketplace Telephones for the Global Marketplace Telephones for the Global Marketplace Definity Attendant Console Attendant Consoles Definity PC Console Attendant Consoles Adjuncts Power Systems On Hold and Delayed Announcement Systems Headsets Headsets Alerts and Sensors Audio and Visual Paging Security Devices External Speakerphones Security Devices Security Devices Call Accounting Systems Call Accounting Systems Call Accounting Systems Call Accounting Systems Messaging/Voice Response Solutions Messaging Systems Call Coverage Intuity Audix Messaging Integration For LAN integrations LAN Audix Messaging Integration Definity Audix Centralized Messaging vs. Networked Messaging Intuity Audix Features Intuity Audix Messaging Solutions Intuity Audix Messaging Solutions Intuity Audix Messaging Solutions Intuity Audix Messaging Solutions Intuity Message Manager Intuity Message Manager Intuity Message Manager Definity Audix Voice Messaging System Definity Audix Voice Messaging System Definity Audix Features Definity Audix Voice Messaging System Definity Audix Voice Messaging System Intuity Conversant Intuity Conversant Octel Octel 100 Features Octel Octel Call Center Solutions Page CentreVu Call Management System CMS CentreVu Supervisor CentreVu Supervisor CentreVu Supervisor CentreVu Explorer CentreVu Explorer CentreVu Explorer Automatic Call Distribution ACD Basic Example of Automatic Call Distribution Automatic Call Distribution ACD Automatic Call Distribution ACD Basic Call Management System Basic Call Management System Basic Call Management System Vu Requirements Call Center Basic Call Center Deluxe Call Center Elite CentreVu Virtual Routing CentreVu Virtual Routing CentreVu Advocate CentreVu Advocate CentreVu Advocate CentreVu Compact Call Center Drop-In Solutions CentreVu Compact Call Center Drop-In Solutions Medium Range Mobility Solution Wireless Solutions TransTalk Medium Range Mobility Solution Long Range Mobility Solutions Long Range Mobility Solutions Definity Wireless Business System R2 PWT Definity Wireless Business System Dect Adjunct Long Range Mobility Solutions Starter Application Package Starter Application Package Computer Telephony Integration Solutions Server-Based Solutions Third-Party Applications Server-Based Solutions Server-Based Solutions PassageWay Direct Connection Solutions PassageWay Telephony Manager R2.0 PassageWay Direct Connection Solutions PassageWay Service Provider Requirements PassageWay Direct Connection Solutions Shows two typical PassageWay configurations Third-Party Applications PassageWay Direct Connection Solutions PassageWay Direct Connection Solutions PassageWay Direct Connection Solutions Definity ProLogix Features for Telecommuting Telecommuting/Virtual Office Solutions Personal Station Access Station Security Codes Pipeline Definity Extender Definity Extender Audix Features for Telecommuting Starter Application Package System Administration Solutions Definity ProLogix Management Terminal System Management Terminal Applications Definity Site Administration Release System Management Terminal and Applications System Management Terminal and Applications ~ VDN System Management Terminal and Applications Portless Administration/Administration Without Hardware Terminal Administration Terminal Administration Terminal Administration Scheduling Basic Reporting Performance Measurements Performance Measurements Performance Measurements Call Charge Information Call Detail Recording Call Detail Recording Features Call Detail Recording Call Accounting Systems Call Detail Recording Devices Call Accounting System for Windows Call Restrictions Security Violation Notification Uniform Dial Plan Trunking and Networking Solutions Distributed Communication System Distributed Communication System Distributed Communication System Distributed Communication System Adding Definity ProLogix Solutions to Existing DCS Networks DCS Network with TCP/IP, ISDN-PRI, and BX.25 Signaling Qsig Global Networking World Class Routing World Class Routing Time of Day Routing Network Management Features Automatic Alternate Routing Automatic Route Selection Generalized Route Selection Facility Restriction Level Authorization Codes Trunk Group Circuits Network Interfaces and Equipment Type of private network you establish Incoming Call Identification Iclid on Analog Trunks T1 Interfaces Or PPP point to point protocol signaling for DCS Integrated Services Digital Network Isdn Network Interfaces and Equipment Centralized Attendant Service Main/Satellite/Tributary Electronic Tandem Network Multimedia Communications Multimedia Communications Multimedia Communications Starter Application Package Features Automatic Routing Features Basic Features Basic Features Basic Features Basic Features Basic Features Basic Features Basic Features Basic Features Basic Features Call Center Features Call Center Features Hospitality Features Private Networking Features Qsig Private Networking Features Trunk Group Features Call Center Documentation LibraryPage Page Page Definity Audix System Release Definity Adjuncts Guide Builder PC Applications and Callmaster Intuity Messaging Solutions Release Telephones Telephones Telephones Telephones Index Audix 9-18 Page Conversant 10-3 Redirection of ACD calls Intuity Audix Outcalling, telecommuting Page Page Page Page 10-15

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