TROUBLESHOOTING
PROBLEM
There is interior moisture buildup
NOTE: Some moisture buildup is normal.
POSSIBLE CAUSES | SOLUTIONS |
The room is humid | A humid environment contributes to moisture buildup. |
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The door(s) are opened often or not | Allows humid air to enter the refrigerator. Minimize door |
closed completely. | openings and close doors completely. |
The door is blocked open | Move food packages away from door. |
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A bin or shelf is in the way | Push bin or shelf back into the correct position. |
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Storing liquid in open containers | This adds humidity to the refrigerator interior. Keep all |
| containers tightly covered. |
There is frost/ice buildup in the freezer compartment
The drawer is opened often or left | Minimize drawer openings and close drawer completely after |
open. | use. |
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Poor door seal | Ensure door seals are making full contact with the |
| refrigerator cabinet to allow for an adequate seal. |
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Temperature controls are not set | See “Using the Controls” for recommended temperature |
correctly | settings. |
Ice and Water
PROBLEM
The ice maker is not producing ice or is not producing enough ice
POSSIBLE CAUSES | SOLUTIONS |
The refrigerator is not connected to a | Connect refrigerator to water supply and turn water shutoff |
water supply or the water supply | valve fully open. |
shutoff valve is not turned on. |
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There is a kink in the water source line. | A kink in the line can reduce water flow. Straighten the water |
| source line. |
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The ice maker is not turned on. | Make sure the ice maker is on. |
| See “Ice Maker and Ice Storage Bin.” |
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The refrigerator has just been | Wait 24 hours after ice maker installation for ice production |
installed. | to begin. Wait 3 days for full ice production. |
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The refrigerator door is not closed | Close the door firmly. If it does not close completely, see |
completely. | “The doors will not close completely.” |
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A large amount of ice was recently | Allow sufficient time for ice maker to produce more ice. See |
removed. | “Ice Maker and Ice Storage Bin” for ice production rates. |
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An ice cube is jammed in the ice | Remove ice from the ejector arm with a plastic utensil. |
maker ejector arm. |
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A water filter is installed on the | Remove the water filter and operate the ice maker. If ice |
refrigerator. | volume improves, then the filter may be clogged or |
| incorrectly installed. Replace filter or reinstall it correctly. |
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A reverse osmosis water filtration | This can decrease water pressure. See “Water Supply |
system is connected to your cold | Requirements.” |
water supply. |
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