KitchenAid W10417002A small, Off-taste, odor or gray, color in the ice or water, Troubleshooting

TROUBLESHOOTING

PROBLEM	POSSIBLE CAUSES	SOLUTIONS
The ice cubes are hollow or The water shutoff valve is not fully		Turn the water shutoff valve fully open.
small	open.
NOTE: This is an indication
	There is a kink in the water source line.	A kink in the line can reduce water flow. Straighten the water
of low water pressure.
		source line.
	A water filter is installed on the	Remove filter and operate ice maker. If ice quality improves,
	refrigerator.	then the filter may be clogged or incorrectly installed.
		Replace filter or reinstall it correctly.
	A reverse osmosis water filtration	This can decrease water pressure. See “Water Supply
	system is connected to your cold	Requirements.”
	water supply.
	Questions remain regarding water	Call a licensed, qualified plumber.
	pressure.
Off-taste, odor or gray	Newly installed refrigerator requires	Flush the water system. See “Water and Ice Dispensers” for
color in the ice or water	flush of water system.	water system flushing instructions.
	Recently installed or replaced	Discard the ice and wash the ice storage bin. Flush the water
	plumbing connections. New plumbing	system with 3 gal. (12 L) of water. Allow 24 hours for the ice
	connections can cause discolored or	maker to make new ice, and discard the first 3 batches of ice
	off-flavored ice and water.	produced.
	Using a water supply connection type	It is recommended to use copper tubing or Whirlpool supply
	other than recommended.	line, Part Number 8212547RP. See “Connect to Water Line.”
	The ice has been stored too long.	Discard ice. Wash ice storage bin. Allow 24 hours for ice
		maker to make new ice.
	The water has been stored too long.	Dispense at least 1 qt (1 L) of water per week to maintain a
		fresh supply.
	Odor from stored food has transferred	Use airtight, moisture proof packaging to store food.
	to the ice.
	There are minerals (such as sulfur) in	A water filter may need to be installed to remove the
	the water.	minerals.
	There is a water filter installed on the	Gray or dark discoloration in ice may indicate that the water
	refrigerator.	filtration system needs additional flushing. Flush the water
		system after installing and before using a new water filter.
		See “Water and Ice Dispensers” for water filter flushing
		instructions.
	The water filter needs to be replaced.	Replace the disposable water filter at least every 6 months or
		when indicated. See “Water Filtration System.”

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