INTUITY CONVERSANT Voice Information System also supports a text-to-speech option, a leading-edge technology developed by AT&T and Lucent Technologies. Text-to-speech uses computer-generated synthesized speech to help you automate applications that were previously impractical to implement with prerecorded digitized speech. It is particularly useful for applications that require access to large-volume databases or for applications that access information that frequently changes. The feature has built-in intelligence that enables it to
•read abbreviations accurately. For example, “Dr.” is spoken as “doctor” or “drive,” depending on the context in which it occurs, and
•read numbers accurately. For example, the ZIP code, “11423,” would be read, “One-one-four-two-three,” and not as, “Eleven thousand four hundred twenty three.”
You can also create new applications for the system by using the optional, easy-to-use CONVERSANT Script Builder, a menu-driven application development software package that gives you the tools to create a custom voice-response application.
INTUITY CONVERSANT Voice Information System is installed on the MAP/100 platform, which provides support for many advanced features, such as speech recognition, text-to-speech, and ISDN capability.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 | Issue 2 June 1999 4-21 |
