4 | Messaging Systems and Call Coverage |
Messaging Systems and
Call Coverage
The INTUITY AUDIX system and DEFINITY AUDIX system can be set up as the last points on a coverage path. Calls are then redirected to AUDIX if they are not answered by a previous station on the path. In addition, a secretary or messaging agent who answers a call can transfer a caller to the AUDIX system “mailbox” of the original called party upon request. The caller may prefer to leave a voice mail message if the message is personal, lengthy, or highly technical.
Many other options are available for maximum flexibility. For example, a caller can choose to transfer from the system to an attendant or operator. Or the caller can transfer to another extension instead of leaving a message. Your company can choose to have an automated attendant answer calls to the company and direct these calls to the right department quickly, so callers do not have to wait on hold. With an automated attendant, callers can be instructed to enter keypad commands to direct the call to the appropriate point. This feature gives customers choice and control. It also enables you to make the most effective use of your personnel, while still providing your customers with the service they expect.
Integrating each of these products with your DEFINITY ProLogix Solutions measurably reduces overhead costs and improves efficiency — while ensuring that important calls are not lost.
DEFINITY ProLogix Solutions Release 2 Overview | Issue 2 June 1999 |
