Troubleshooting, Discovery error message | Dell UCPA-901, UCSE-900

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Troubleshooting

To get help with your Dell PowerEdge RAID Controller (PERC) 9 series of cards, you can contact your Dell Technical Service representative or see dell.com/support.

BIOS configuration utility error messages

The controller BIOS read-only memory (ROM) provides Int 13h functionality (disk I/O) for the virtual disks connected to the controller. You can boot from or access the physical disks without a driver.

Discovery error message

Error Message:	A discovery error has occurred, please power cycle the system
	and all the enclosures attached to this system.
Probable	This message indicates that discovery did not complete within 120 seconds. The
Cause:	SAS cables for your system might be improperly connected.
Corrective	Check the cable connections and fix any problems. Restart the system.
Action:

Extra enclosure error message

Error Message:	There are X enclosures connected to connector Y, but only
	maximum of 4 enclosures can be connected to a single SAS
	connector. Please remove the extra enclosures then restart your
	system.
Probable	This message is displayed when the BIOS detects more than four enclosures
Cause:	connected to a single SAS connector.
Corrective	You must remove all additional enclosures and restart your system.
Action:

Missing disks in virtual disk error message

Error Message: The following virtual disks have missing disks: (x). If you proceed (or load the configuration utility), these virtual disks will be marked OFFLINE and will be inaccessible. Please check your cables and ensure all disks are present. Press any key to continue, or 'C' to load the configuration utility.

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Image 98

Dell UCPA-901, UCSE-900, UCSA-901 manual Troubleshooting, Bios configuration utility error messages, Discovery error message

Contents

Dell PowerEdge RAID Controller Perc 9 User’s Guide Page Contents Driver installation Deploying the Perc card Bios Configuration Utility UEFI/HII RAID configuration utility Security key and RAID management 100 Appendix RAID description Getting help Features of Perc H330 adapter card Overview Features of Perc H330 mini monolithic card Features of Perc H730 card Features of Perc H730/H730P mini monolithic card Features of Perc H730P adapter card Features of Perc H830 adapter card Supported operating systems Perc card specifications Perc H330 Perc H730 Perc H730P Perc H830 SAS Dell OpenManage Storage Management Management applications for Perc cardsComprehensive embedded management Related documentation Getting started with your Perc card Creating Global Hot Spares Creating Security Key Creating Global Hot Spares Creating Security Key Creating virtual disks Setting up virtual disks Manage physical disks Creating Global Hot Spares Creating Security Key Page T10 protection information FeaturesPerc 9 personality management Enabling T10 PI Physical disk power management Secure firmware updateImproved RAID 10 configuration 4KB block size disk drives Full initialization Configured spin down delayTypes of virtual disk initialization Fast initialization Background initializationConsistency checks Disk roaming Using disk roamingConfiguring FastPath-capable virtual disks FastPath Virtual disk migration Migrating virtual disks Conditions under which write-back is employed Virtual disk write cache policiesVirtual disk read cache policies Reconfiguration of virtual disks Or more Yes Removes Redundancy While increasing Capacity Fault tolerance Smart Feature Physical disk failure detection Using persistent hot spare slotsPatrol Read Controller cache preservation Using replace member and revertible hot sparesPhysical disk hot swapping Battery Transparent Learn Cycle Non-RAID disks support Select OK Deploying the Perc card Removing the Perc 9 adapter Battery cable connector Perc 9 card SAS cables Installing the Perc 9 adapter Removing the Perc 9 mini monolithic controller Replacing the battery of a H730P mini monolithic card Removing and installing the Perc 9 mini monolithic card Removing the battery carrier Installing the Perc 9 mini monolithic controller Removing the battery Removing a H730P slim card Replacing the battery of a H730P slim card Removing and installing a H730P slim card Removing the battery Installing a H730P slim card Removing the Perc 9 mini blade controller Replacing the tethered battery of a Perc 9 mini blade card Removing and installing the Perc 9 mini blade controller Removing the battery carrier Removing the battery from the battery carrier Installing the battery into the battery carrier Installing the Perc 9 mini blade controller Replacing the battery carrier Removing the Perc FD33xD Card Replacing the battery of a Perc FD33xD card Removing and installing the Perc FD33xD card Installing the Perc FD33xD card Page Downloading drivers from the Dell support website Driver installationCreating the device driver media Windows driver installation Linux driver installation Page Exiting the Configuration Utility Bios Configuration UtilityEntering the Bios Configuration Utility Menu navigation controls Setting up virtual disks For more information, see Managing dedicated hot spares Parameters description Bios Configuration Utility menu options Virtual disk managementPage Virtual disk actions Physical disk management PD Mgmt Physical disk actions Rebuild Controller management Ctrl Mgmt Controller management actions Creating virtual disks Foreign configuration viewVirtual Disk Management Selecting virtual disk parameters Initializing virtual disks Checking data consistency Running a data consistency checkPage Break mirror Break mirror in Bios configuration utility Managing preserved cache Managing dedicated hot spares Deleting virtual disks Physical Disk Management Clearing the configurationSetting LED blinking Deleting disk groups Replacing an online physical disk Creating global hot sparesRemoving global or dedicated hot spares Performing a manual rebuild of an individual physical disk Restrictions and limitationsStopping background initialization Controller Management Enabling boot supportEnabling boot support for a BIOS-enabled controller Enabling auto import Enabling Bios stop on errorDisabling Bios stop on error Disabling auto import Restoring factory default settings Exiting the Uefi configuration utility UEFI/HII RAID configuration utilityEntering the Uefi configuration utility Navigating to Dell Perc 9 configuration utility Configuration management Converting physical disks to non-RAID disk Creating profile based virtual disksConverting physical disks to RAID capable disk Viewing disk group properties Restoring factory settings for the controller Managing foreign configurations on a RAID controllerDeleting existing configurations on a RAID controller Saving controller events Saving debug log Switching the controller to HBA modeEnabling security for the controller Viewing physical disks associated with a virtual disk Switching the controller to RAID modeViewing virtual disk properties Viewing physical disk properties Viewing battery propertiesHardware components management Viewing physical disks associated with an enclosure Security key implementation Security key management in the Bios configuration utilitySecurity key and RAID management Changing the security key Local Key Management LKMCreating a security key Securing pre-existing virtual disks Deleting a security keyCreating secured virtual disks Page Instant secure erase Discovery error message TroubleshootingBios configuration utility error messages Extra enclosure error message Dirty cache data error message Previous configuration of disks removed error messageMissing virtual disks error message Adapter at baseport not responding error message Bios disabled error messageDrive Configuration Changes Error Message Virtual disks partially degraded error message Virtual disks offline error messageVirtual disks degraded error message Foreign configuration found error message Memory or battery problem error messageFirmware fault state error message Foreign configuration not found in ctrl R error message Configured disks removed or not accessible error message Previous configuration cleared or missing error messageInvalid SAS topology detected error message Degraded state of virtual disks Secured foreign import errors Memory errorsSecurity key errors Preserved Cache State General Issues Physical disk issues Multiple disks become inaccessible Unable to rebuild a fault tolerant virtual diskFatal error or data corruption reported Physical disk displayed as blocked Rebuilding a failed physical disk Virtual disk fails during rebuild using a global hot spareVirtual disk fails rebuild using a dedicated hot spare Physical disk takes a long time to rebuild Smart errors Replace member errors Target disk fails Linux operating system errorsSource disk fails during replace member operation General disk fails Unable to register Scsi device error message Disk Carrier LED IndicatorsUefi error messages Unhealthy Status of the Drivers Corrective Action RAID terminology Appendix RAID descriptionSummary of RAID levels Disk striping Disk mirroring Spanned RAID levels Parity data Example of Distributed Parity RAID Contacting Dell Locating your system Service TagGetting help Documentation feedback