Dell and UCPE-900, UCPA-901, UCPB-900, UCSA-901, UCSB-900, UCSE-900 Troubleshooting

9

Troubleshooting

To get help with your Dell PowerEdge RAID Controller (PERC) 9 series of cards, you can contact your Dell

Technical Service representative or see dell.com/support.

BIOS configuration utility error messages

The controller BIOS read-only memory (ROM) provides Int 13h functionality (disk I/O) for the virtual disks

connected to the controller. You can boot from or access the physical disks without a driver.

Discovery error message

Error Message: A discovery error has occurred, please power cycle the system

and all the enclosures attached to this system.

Probable

Cause:

This message indicates that discovery did not complete within 120 seconds. The

SAS cables for your system might be improperly connected.

Corrective

Action:

Check the cable connections and fix any problems. Restart the system.

Extra enclosure error message

Error Message: There are X enclosures connected to connector Y, but only

maximum of 4 enclosures can be connected to a single SAS

connector. Please remove the extra enclosures then restart your

system.

Probable

Cause:

This message is displayed when the BIOS detects more than four enclosures

connected to a single SAS connector.

Corrective

Action:

You must remove all additional enclosures and restart your system.

Missing disks in virtual disk error message

Error Message: The following virtual disks have missing disks: (x). If you

proceed (or load the configuration utility), these virtual

disks will be marked OFFLINE and will be inaccessible. Please

check your cables and ensure all disks are present. Press any

key to continue, or 'C' to load the configuration utility.

98

Contents

Main Notes, cautions, and warnings Contents Page Page 8 Security key and RAID management.............................................................. 93 Page Page Overview Page Page Page Page Supported operating systems PERC card specifications Page Management applications for PERC cards Comprehensive embedded management Dell OpenManage Storage Management Related documentation Getting started with your PERC card Installing the operating system and the PERC card on a base system Installing the PERC card on a system with the operating system pre-installed Installing the operating system on a system with the PERC card pre-installed Setting up the system with the PERC card and the operating system pre-installed Configuring settings of a replaced PERC card on a system with operating system pre-installed Page Features PERC 9 personality management T10 protection information Enabling T10 PI Disabling T10 PI Secure firmware update Improved RAID 10 configuration 4KB block size disk drives Physical disk power management Configured spin down delay Types of virtual disk initialization Full initialization Fast initialization Background initialization Consistency checks Disk roaming Using disk roaming FastPath Configuring FastPath-capable virtual disks Virtual disk migration Migrating virtual disks Virtual disk write cache policies Conditions under which write-back is employed Conditions under which forced write-back with no battery is employed Virtual disk read cache policies Reconfiguration of virtual disks Page Fault tolerance The SMART Feature Automatic replace member with predicted failure Patrol Read Physical disk failure detection Using persistent hot spare slots Physical disk hot swapping Using replace member and revertible hot spares Controller cache preservation Cache Preservation With NVC Recovering cache data Battery Transparent Learn Cycle TLC time frame Conditions for replacing the battery Non-RAID disks support Creating a non-raid disk Page Deploying the PERC card Removing the PERC 9 adapter Page Installing the PERC 9 adapter Removing the PERC 9 mini monolithic controller Replacing the battery of a H730P mini monolithic card Page Installing the PERC 9 mini monolithic controller Removing a H730P slim card Replacing the battery of a H730P slim card Page Installing a H730P slim card Removing the PERC 9 mini blade controller Replacing the tethered battery of a PERC 9 mini blade card Page Page Page Installing the PERC 9 mini blade controller Removing the PERC FD33xD Card Replacing the battery of a PERC FD33xD card Installing the PERC FD33xD card Page Driver installation Creating the device driver media Downloading drivers from the Dell support website Downloading drivers from the Dell systems service and diagnostic tools media Windows driver installation Installing the driver during a Windows Server 2008 R2 and newer installation Installing the driver after Windows Server 2008 R2 and newer installation Updating PERC 9 driver for existing Windows Server 2008 R2 and newer Linux driver installation Installing or updating the RPM driver package with KMOD support Installing or updating the RPM driver package with KMP support BIOS Configuration Utility Entering the BIOS Configuration Utility Exiting the Configuration Utility Menu navigation controls Setting up virtual disks Page BIOS Configuration Utility menu options Virtual disk management Page Virtual disk actions Physical disk management (PD Mgmt) Physical disk actions Rebuild Controller management (Ctrl Mgmt) Controller management actions Foreign configuration view Virtual Disk Management Creating virtual disks Selecting virtual disk parameters Initializing virtual disks Checking data consistency Running a data consistency check Importing or clearing foreign configurations using the VD mgmt menu Importing or clearing foreign configurations using the foreign configuration view screen Break mirror Break mirror in BIOS configuration utility Managing preserved cache Managing dedicated hot spares Deleting virtual disks Deleting disk groups Clearing the configuration Physical Disk Management Setting LED blinking Creating global hot spares Removing global or dedicated hot spares Replacing an online physical disk Restrictions and limitations Stopping background initialization Performing a manual rebuild of an individual physical disk Controller Management Enabling boot support Enabling boot support for a BIOS-enabled controller Enabling BIOS stop on error Disabling BIOS stop on error Enabling auto import Disabling auto import Restoring factory default settings UEFI/HII RAID configuration utility Entering the UEFI configuration utility Exiting the UEFI configuration utility Navigating to Dell PERC 9 configuration utility Configuration management Creating virtual disks Creating profile based virtual disks Converting physical disks to RAID capable disk Converting physical disks to non-RAID disk Viewing disk group properties Managing foreign configurations on a RAID controller Controller management Restoring factory settings for the controller Saving controller events Enabling security for the controller Saving debug log Switching the controller to HBA mode Prerequisites for RAID to HBA mode transition Switching the controller to RAID mode Virtual disk management Viewing virtual disk properties Viewing physical disks associated with a virtual disk Physical disk management Viewing physical disk properties Hardware components management Viewing battery properties Page Security key and RAID management Security key implementation Security key management in the BIOS configuration utility Local Key Management (LKM) Creating a security key Changing the security key Deleting a security key Creating secured virtual disks Securing pre-existing virtual disks Importing or clearing secured foreign configurations and secure disk migration Instant secure erase Troubleshooting BIOS configuration utility error messages Discovery error message Extra enclosure error message Missing disks in virtual disk error message Previous configuration of disks removed error message Missing virtual disks error message Dirty cache data error message BIOS disabled error message Drive Configuration Changes Error Message Adapter at baseport not responding error message Offline or missing virtual drives with preserved cache error message Virtual disks offline error message Virtual disks degraded error message Virtual disks partially degraded error message Memory or battery problem error message Firmware fault state error message Foreign configuration found error message Foreign configuration not found in <ctrl> <R> error message Previous configuration cleared or missing error message Degraded state of virtual disks Memory errors Preserved Cache State Security key errors Secured foreign import errors Failure to select or configure non Self-Encrypting Disks (non-SED) General Issues PERC card has yellow bang in device manager PERC card not seen in device manager Physical disk issues Physical disk in failed state Unable to rebuild a fault tolerant virtual disk Fatal error or data corruption reported Physical disk displayed as blocked Multiple disks become inaccessible Rebuilding a failed physical disk Virtual disk fails during rebuild using a global hot spare Virtual disk fails during rebuild using a dedicated hot spare Physical disk fails during reconstruction on redundant virtual disk Virtual disk fails rebuild using a dedicated hot spare SMART errors Smart error detected on a physical disk in a redundant virtual disk Smart error detected on a physical disk in a non-redundant virtual disk Replace member errors Source disk fails during replace member operation Linux operating system errors Virtual disk policy is assumed as write-through error message Unable to register SCSI device error message Disk Carrier LED Indicators UEFI error messages Unhealthy Status of the Drivers Page Appendix: RAID description Summary of RAID levels RAID terminology Disk striping Disk mirroring Spanned RAID levels Parity data Getting help Contacting Dell Documentation feedback Locating your system Service Tag