Lucent Technologies 555-235-100 manual CentreVu Explorer

5 CentreVu Explorer II

Detailed call information, along with the CentreVu Explorer II software, is stored on a Microsoft Windows NT server with SQL 7.0 connected to the call center’s Local Area Network (LAN). Call center personnel simply use their desktop PCs, equipped with standard Web browsers, to access the server and retrieve, sort, and analyze call data stored in the CentreVu Explorer II’s local database. CentreVu Explorer II enables you to track how each and every incoming call was handled. You can use your Windows-based workstations with an industry-standard Web browser to connect to the LAN and use the CentreVu Explorer II Graphical User Interface (GUI) to access the local data base and access details such as how many times the call has been put on hold, or transferred, and by whom. With CentreVu Explorer II, your call center managers can select and analyze a comprehensive array of detailed call criteria, produce a variety of reports, and perform database administration, all from the convenience of their desktop PCs.

CentreVu Explorer II transforms valuable CentreVu Call Center information into powerful knowledge. With CentreVu Explorer II you can feel confident you’re making informed decisions and evaluating your business armed with all the knowledge available to you.

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-8