•Information-on-DemandV-Treesprovide multilevel menus of information in a mailbox. These menus can give callers 24-hour-a-day access to spoken (audiotext) and written (fax retrieval) information.
•Interview V-Treesenable you to conduct simple surveys by requesting and collecting information from callers. All responses to an interview V-Tree are grouped in a single voice message for playback by the mailbox owner.
•Call Screening asks for and announces the caller’s name to the called party who can accept or reject the call or redirect it to another extension. If the called party rejects the call, the system informs the caller there was no answer at the extension and offers the caller the option of leaving a message, transferring to another extension, speaking with an operator, or disconnecting. This feature requires supervised transfers.
•Extension Directory allows callers who don’t know the extension number of the person or department they need to reach access the system’s employee or departmental directory via touch-tone keypad. Once the caller locates the correct party, the system automatically routes the call.
•Fax Mail allows users to retrieve faxes in their mailboxes at their convenience—just like voice mail. When they’re in the office, users need just a single key press to direct the fax messages to the default fax machine. Faxes retrieved through Visual Mailbox can also be directed to print on a printer attached to the user’s PC. When they’re out of the office, users can enter the telephone number of the nearest fax machine and receive fax messages immediately.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 | Issue 2 June 1999 4-23 |
