A | Call Center Features |
Call Center Features
DEFINITY ProLogix Solutions offers the following features designed to help you set up and maintain a modern Call Center:
•Abandoned Call Search
•Add/Remove Skills
•Agent Call Handling
•
•Automatic Call Distribution
•Basic Call Management System
•Best Services Routing (Queue to Best)
•Call Prompting
•Call Vectoring
•Calling Party/Billing Number
•CentreVu Advocate
•CentreVu Virtual Routing
•Direct Agent Announcement
•Expert Agent Selection
DEFINITY ProLogix Solutions Release 2 Overview | Issue 2 June 1999 |
