Lucent Technologies 555-235-100 manual Call Center Features

A Call Center Features

Call Center Features

DEFINITY ProLogix Solutions offers the following features designed to help you set up and maintain a modern Call Center:

•Abandoned Call Search

•Add/Remove Skills

•Agent Call Handling

•Auto-Available Split

•Automatic Call Distribution

•Basic Call Management System

•Best Services Routing (Queue to Best)

•Call Prompting

•Call Vectoring

•Calling Party/Billing Number

•CentreVu Advocate

•CentreVu Virtual Routing

•Direct Agent Announcement

•Expert Agent Selection

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-12