
5 | CentreVu Advocate |
CentreVu Advocate
You can leverage your call center as a strategic business asset with Lucent Technologies’ innovative CentreVu® Advocate software solution. CentreVu Advocate eliminates the chaos and randomness associated with call handling and provides directed routing with
Advocate will provide your call center with the most innovative methods and enhanced flexibility in selecting the optimum agent for a call or the best call for an agent. With CentreVu Advocate, you determine which call to select the moment an agent becomes available.
CentreVu Advocate provides the following features:
•Service Objective
This capability enables you to establish a unique service objective for each skill in your call center. Service Objective can be used to establish different levels of service for multiple types of calls with various media and priority handling needs. You can match the service levels your customers expect by combining the power of your service level plan with the power of Service Objective.
DEFINITY ProLogix Solutions Release 2 Overview | Issue 2 June 1999 |