Lucent Technologies 555-235-100 manual Third-Party Applications

7 PassageWay Direct Connection Solutions

Third-Party Applications

The following third-party CTI applications that use PassageWay Direct Connection are currently available. Availability of these applications varies by country.

•FastCall

FastCall delivers multiple CTI capabilities for the Call Center type environment as well as the Knowledge Worker desktop. These include Screen Pop (based on calling/called party and/or caller input identification); Coordinated Voice and Data Transfer; Outbound Preview Dialing; Inbound Call Handling Rules (user- defined call coverage); PC-based Telephony (conference, transfer, drop, and hold calls from the PC).

FastCall is a “middleware” and call control solution for users who are capable of building their own macros to support a variety of TAPI applications. FastCall actually sits between PassageWay and any existing Windows-based application that can reside on your LAN, desktop PC, or mainframe computer. This approach allows existing applications to be quickly “telephony enabled” without the need for low-level software development. FastCall takes advantage of simple keyboard recorded scripts/macros to link an existing Windows application (LAN or desktop) to PassageWay.

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-13