Lucent Technologies 555-235-100 manual Call Detail Recording

9 Call Detail Recording

•use a second Call Detail Recording port for sending Call Detail Recording data to a second source

•provide Call Detail Recording call splitting, which allows incoming and outgoing calls to be split into separate call records in order to track calls that transferred to other internal parties

DEFINITY ProLogix Solutions includes the Variable Format Records feature, which provides a flexible means of incorporating new fields in the call detail record as new switch features and new Call Detail Recording devices become available. The variable format allows you to define a record in terms of its content (from a set of available data elements), the position of its fields, and the spacing between the fields. This method can be used to construct the 15-, 18-, and 24-word standard formats and custom formats.

If calls come in while the Call Detail Recording link is down and the buffer is filled to maximum, DEFINITY ProLogix Solutions gives you the following administrable call-record handling options:

1block the calls with reorder

2allow the calls to overwrite records

3route the calls to an attendant with the option to proceed as a non-Call Detail Recording call

As you can see, DEFINITY ProLogix Solutions call-record handling capabilities are designed to be flexible, adapting to meet your present and future business needs.

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-17