Lucent Technologies 555-235-100 manual Call Accounting System for Windows

9 Call Detail Recording

Call Accounting System for Windows

The Call Accounting System for Windows enables you to generate comprehensive and accurate accounting reports using the familiar Microsoft Windows environment, which can run several tasks at once. See “Call Accounting Systems” in Chapter 3 for more information.

Call Accounting System NT

The Call Accounting System NT has equivalent functionality as Telecommunications Management System, but only offers call accounting. Call Accounting System NT is a LAN/WAN-based application that supports customers with multi-user requirements. See “Call Accounting Systems” in Chapter 3 for more information.

Call Accounting System Terminal

INTUITY Call Accounting System

Lucent Technologies’ Call Accounting System Terminal is an easy-to-install hardware and software package that enables you to assign expenses to as many as three organizational levels. For example, you might assign costs at the department, cost center, or extension level.

The system makes it easy for you to generate a wide variety of accounting and system reports. For example, the Facility Grade of Service Report helps identify the number of trunk lines needed to respond efficiently to incoming calls. You can also generate toll fraud reports and alarms that identify excessive personal calls, unauthorized calls, and calls to expensive dial-up recordings.

If you are using any of the INTUITY voice messaging products, the INTUITY Call Accounting System is probably the best call accounting solution for you. See “Call Accounting Systems” in Chapter 3 for more information.

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-19