5 | CentreVu Explorer II |
CentreVu Explorer II
Transform valuable call center information into timely and useful knowledge. It’s possible with Lucent Technologies CentreVu™ Explorer II - a powerful management tool to help you take your call center reporting capabilities a step further, providing a level of detail that’s more specific than ever before.
CentreVu Explorer II will give your call center with the following advantages:
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All queries result in the return of accurate information produced by your call center. With CentreVu Explorer II, you have a complete view of all touch points for the caller, including the number of times a caller was transferred or placed on hold plus total hold and call handling time for the caller for months and even years after the actual call was received!
•Continuous Query Engine
CentreVu Explorer II delivers a tool that enables thousands of query combinations to transform your current call center information into strategic knowledge.
•Reporting Engine
Common queries can be created and shared with all system users for efficient and consistent reporting.
DEFINITY ProLogix Solutions Release 2 Overview | Issue 2 June 1999 |
