Cisco Systems Cisco 4x manual Before You Call, Cisco Systems Support Contact Information, Viii

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Preface

Contacting Technical Support

Before You Call

Be prepared to provide the following information to support personnel.

General Information

Technical Support registration number, if applicable

Error messages received

Detailed description of the problem and specific questions

Description of any troubleshooting steps already performed and results

Server configuration

Type of server, chip set, CPU, amount of RAM, # of nodes

Attached storage devices (output from cat /proc/scsi/scsi)

InfiniBand configuration (output from /usr/local/topspin/sbin/hca_self_test)

Topspin Chassis configuration

Chassis model

Output from the show running-status all command

Topspin Chassis Serial Number

The chassis serial number and corresponding bar code are provided on the serial number label. This can be found on the bottom of the chassis or the outside of the Topspin chassis box packaging. It can also be found in the output of the show backplane command.

Determining the Software Version

If InfiniBand drivers are already installed on the host, to determine the version of the Topspin Linux host drivers you are running, enter the following command at the prompt.

$ rpm -qa grep topspin

topspin-ib-mod-rhel3-2.4.21-32.ELsmp-3.2.0-82 topspin-ib-mpi-rhel3-3.2.0-82 topspin-ib-rhel3-3.2.0-82

Downloading the Latest Software Release

To verify that you are running the latest available release, compare your version against the latest version on the Cisco support website at http://www.cisco.com/cgi-bin/tablebuild.pl/sfs-linux. After registering your product, you should have received a username and password to give you access to this site.

Cisco Systems Support Contact Information

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco 4x InfiniBand Switch Module for IBM BladeCenter User Guide

 

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Contents Corporate Headquarters Page N T E N T S India Edition Notice IiiSpecifications Conventions AudienceOrganization Boldface fontMenu1 Menu2 Related DocumentationItem… IBM Support Contact Information Contacting Technical SupportVii Cisco Systems Support Contact Information Before You CallViii Cisco Technical Support & Documentation Website Preface Contacting Technical Support What this Warranty Covers Part 1 General TermsWhat IBM Will Do to Correct Problems What This Warranty Does Not CoverHow to Obtain Warranty Service XiiLimitation of Liability Exchange of a Machine or PartYour Additional Responsibilities XiiiJurisdiction Part 2 Country-unique TermsGoverning Law ArgentinaColombia BrazilChile EquadorCanada UruguayVenezuela United StatesHong Kong S.A.R. of China and Macau S.A.R. of China Cambodia and LaosCAMBODIA, INDONESIA, and Laos XviiMalaysia IndiaJapan NEW ZealandPhilippines How to Obtain Warranty ServicePeoples Republic of China PRC SingaporeGoverning Law European Union EU XxiFrance and Belgium XxiiFrance AustriaEgypt XxiiiIreland GermanyHungary XxivUnited Kingdom SlovakiaSouth AFRICA, NAMIBIA, BOTSWANA, Lesotho and Swaziland Items for Which IBM is Not LiableWarranty Period Part 3 Warranty InformationXxvi Types of Warranty Service XxviiEU Country Telephone List XxviiiXxix Trademarks Edition NoticeXxx Important Notes Product Recycling and Disposal Battery Return ProgramXxxi Federal Communications Commission FCC Statement Electronic Emission NoticesXxxii Taiwanese Class a warning statement Industry Canada Class a emission compliance statementEuropean Union EMC Directive conformance statement XxxiiiXxxiv Weee Notice XxxvXxxvi Safety XxxviiXxxviii Xxxix Page About the Server Switch Module IntroductionServer Switch Module and HCA Expansion Cards Cisco 4x InfiniBand Switch Module for IBM BladeCenterTopologies Single-Switch TopologyDual-Switch Topology Module ManagementLEDs Server Switch Module Status LEDsYellow OK-Green Decode External InfiniBand Ports Port Status LEDsPage Installing and Configuring the Server Switch Installing the Server Switch ModuleConfiguring the Server Switch Module Modules in the other slotsConfiguring the System Clock Changing the Default PasswordPassword keyword Server-two keyword Server-one keywordServer-three keyword Subnet-prefix keyword Connecting Beyond BladeCenterConnecting InfiniBand Cables Priority keywordRemoving a Pull Connector Electrical Requirements Environmental RequirementsSpecifications Environmental Requirements D E IN-1IN-2