Cisco Systems Cisco 4x manual Cisco Technical Support & Documentation Website

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Preface

Contacting Technical Support

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Cisco 4x InfiniBand Switch Module for IBM BladeCenter User Guide

 

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Contents Corporate Headquarters Page N T E N T S India Iii Edition NoticeSpecifications Boldface font AudienceOrganization ConventionsItem… Related DocumentationMenu1 Menu2 Vii Contacting Technical SupportIBM Support Contact Information Viii Before You CallCisco Systems Support Contact Information Cisco Technical Support & Documentation Website Preface Contacting Technical Support Part 1 General Terms What this Warranty CoversXii What This Warranty Does Not CoverHow to Obtain Warranty Service What IBM Will Do to Correct ProblemsXiii Exchange of a Machine or PartYour Additional Responsibilities Limitation of LiabilityArgentina Part 2 Country-unique TermsGoverning Law JurisdictionEquador BrazilChile ColombiaUnited States UruguayVenezuela CanadaXvii Cambodia and LaosCAMBODIA, INDONESIA, and Laos Hong Kong S.A.R. of China and Macau S.A.R. of ChinaNEW Zealand IndiaJapan MalaysiaSingapore How to Obtain Warranty ServicePeoples Republic of China PRC PhilippinesGoverning Law Xxi European Union EUXxii France and BelgiumXxiii AustriaEgypt FranceXxiv GermanyHungary IrelandItems for Which IBM is Not Liable SlovakiaSouth AFRICA, NAMIBIA, BOTSWANA, Lesotho and Swaziland United KingdomXxvi Part 3 Warranty InformationWarranty Period Xxvii Types of Warranty ServiceXxviii EU Country Telephone ListXxix Xxx Edition NoticeTrademarks Xxxi Product Recycling and Disposal Battery Return ProgramImportant Notes Xxxii Electronic Emission NoticesFederal Communications Commission FCC Statement Xxxiii Industry Canada Class a emission compliance statementEuropean Union EMC Directive conformance statement Taiwanese Class a warning statementXxxiv Xxxv Weee NoticeXxxvi Xxxvii SafetyXxxviii Xxxix Page Introduction About the Server Switch ModuleCisco 4x InfiniBand Switch Module for IBM BladeCenter Server Switch Module and HCA Expansion CardsModule Management Single-Switch TopologyDual-Switch Topology TopologiesYellow OK-Green Decode Server Switch Module Status LEDsLEDs Port Status LEDs External InfiniBand PortsPage Installing the Server Switch Module Installing and Configuring the Server SwitchModules in the other slots Configuring the Server Switch ModulePassword keyword Changing the Default PasswordConfiguring the System Clock Server-three keyword Server-one keywordServer-two keyword Priority keyword Connecting Beyond BladeCenterConnecting InfiniBand Cables Subnet-prefix keywordRemoving a Pull Connector Environmental Requirements Electrical RequirementsSpecifications Environmental Requirements IN-1 D EIN-2
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