Cisco Systems 3750G manual Troubleshooting the Wireless Controller, Accessing Help Online

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Troubleshooting the Wireless Controller

You can troubleshoot the controller by using the show platform wireless-controller privileged EXEC command.

It displays information about the internal wireless controller in a Catalyst 3750G Integrated Wireless LAN Controller Switch. You can use it to determine the stack number of a switch or switches in the stack that contain the integrated wireless LAN controller. The command output also displays the MAC address and IP address of the controller.

show platform wireless-controller [management-info status summary] [switch-number] [ {begin exclude include} expression]

Accessing Help Online

First look for a solution to your problem in the troubleshooting section of the Catalyst 3750 Hardware Installation Guide or the Catalyst 3750 Software Configuration Guide on Cisco.com. You can also access the Cisco Technical Support and Documentation website for a list of known hardware problems and extensive troubleshooting documentation, including:

Factory defaults and password recovery

Recovery from corrupted or missing software

Switch port problems

Network interface cards

Troubleshooting tools

Field notices and security advisories

Follow these steps:

1.Open your browser, and go to http://www.cisco.com/.

2.Click Technical Support and Documentation.

3.Click Documentation> Switches > LAN > Catalyst 3750 Series Switches > Troubleshooting.

4.Click the subject that addresses the problem that you are experiencing.

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Contents Including License and Warranty About this Guide Taking Out What You NeedShipping Box Contents Running Express Setup Equipment that You Supply to Run Express SetupMode button Page Page Page Managing the Switch Using the Device ManagerRefreshing the PC IP Address Downloading Cisco Network AssistantCommand-Line Interface Other Management OptionsPreparing the Wireless LAN Controller for Operation Using the Configuration Wizard to Configure the ControllerUnder Contents, click Controller Device Manager Page Page Click Next. The Miscellaneous Configuration page appears Page Page Page Page Click Save and Reboot Logging into the ControllerVerifying Interface Settings and Port Operation Connecting Access Points Planning Switch Stacks Powering ConsiderationsCabling Considerations Vertical StackingRack-Mounting Equipment That You SupplyBefore You Begin Installation Warning Statements Page Attaching the Brackets Front-mounting positionRack-Mount the Switch Connect the StackWise Cables Connect to the Switch Ports Connect to 10/100/1000 PortsInstall the SFP Modules and Connect to the Ports Troubleshooting Express Setup Case of DifficultyResetting the Switch Troubleshooting the Wireless Controller Accessing Help OnlineObtaining Documentation For More InformationCisco.com Product Documentation DVD Ordering DocumentationDocumentation Feedback Cisco Product Security OverviewReporting Security Problems in Cisco Products Obtaining Technical AssistanceSubmitting a Service Request Cisco Technical Support & Documentation WebsiteDefinitions of Service Request Severity Obtaining Additional Publications and InformationPage Cisco Limited Lifetime Hardware Warranty Terms Duration of Hardware Warranty Page Page USA