8In Case of Difficulty
If you experience difficulty, help is available in this section and also on Cisco.com. This section includes Express Setup troubleshooting, how to reset the switch, how to access help online, and where to find more information.
Troubleshooting Express Setup
If Express Setup does not run, or if the Express Setup page does not appear in your browser:
•Did you verify that POST successfully ran before starting Express Setup?
•Did you press the Mode button while the switch was still running POST?
If not, make sure that only the SYST and STAT LEDs are green before pressing the Mode button to enter the Express Setup mode.
If yes, wait until POST completes. Power cycle the switch. Wait until POST completes. Confirm that the SYST and STAT LEDs are green. Press the Mode button to enter Express Setup mode.
•Did you try to continue without confirming that the switch was in Express Setup mode?
•Does your PC have a static IP address?
•Did you connect a crossover cable instead of a
•Did you connect the Ethernet cable to the console port instead of to a 10/100/1000 Ethernet port on the switch?
Verify that all LEDs above the Mode button are green. (The RPS LED is off.) If necessary, press the Mode button to enter Express Setup mode.
If yes, before connecting to the switch, change your PC settings to temporarily use DHCP.
If yes, connect a
If yes, disconnect the cable from the console port. Then connect the cable to an Ethernet port on the switch and the PC. Wait 30 seconds before you enter 10.0.0.1 in the browser.
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