Cisco Systems CB21AG Troubleshooting, Related Documentation, Getting Bug Information on Cisco.com

Page 27

Troubleshooting

CSCeh66882—User is prompted for EAP-FAST PAC when it should be present

The following message may appear even if you have already specified a PAC to use with EAP-FAST: “The current EAP-FAST profile does not have a PAC or the configured PAC does not match the authentication server. Do you want to use another PAC found on your local system that matches the authentication server without reconfiguring the current EAP-FAST profile?”

ADU matches the username and server name that it is trying to use with those in the PAC. If they do not match or the configured PAC does not exist, ADU searches the private and global stores. If a matching PAC is found, the user is prompted with the above message before the PAC is used. Click Yes to attempt to authenticate using another PAC on your system without having to reconfigure your profile. The client adapter software is behaving as expected.

Getting Bug Information on Cisco.com

If you are a Cisco registered user, you can use the Cisco TAC Software Bug Toolkit, which consists of three tools (Bug Navigator, Bug Watcher, and Search by Bug ID Number) that help you to identify existing bugs (or caveats) in Cisco software products.

Access the TAC Software Bug Toolkit at the following URL:

http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl

Troubleshooting

For the most up-to-date, detailed troubleshooting information, refer to the Cisco TAC website at

http://www.cisco.com/en/US/support/index.html

Click Product Support > Wireless. Then choose your product and Troubleshooting to find information on the problem you are experiencing.

Related Documentation

For more information about Cisco Aironet CB21AG and PI21AG client adapters, refer to the following document:

Cisco Aironet 802.11a/b/g Wireless LAN Client Adapters (CB21AG and PI21AG) Installation and Configuration Guide, OL-4211-04

http://www.cisco.com/en/US/products/hw/wireless/ps4555/products_installation_and_configuratio n_guides_list.html

Release Notes for Cisco Aironet 802.11a/b/g Client Adapters (CB21AG and PI21AG) Install Wizard 2.5

 

OL-8008-01

27

 

 

 

Image 27
Contents Contents System Requirements IntroductionAccess Point Setting for Leap or EAP-FAST Authentication Important NotesEnabling Cckm Fast Secure Roaming Profiles for PC-Cardbus Cards Gina Error on BootupLocked Profiles New and Changed InformationAstu Exit Option Supporting DocumentationEnhanced Site Survey Utility Profile Migration Tool Installing or Upgrading Client Adapter Software Installing the Client Adapter SoftwareOther Changes Click the Win-Client-802.11a-b-g-Ins-Wizard-v25.exe file Click Next. The Setup Type window appears see Figure Setup Type Window Install Cisco Aironet Site Survey Utility Window Choose Destination Location Window Select Program Folder Window Important Please Read! Window Choose Configuration Tool Window Enable Tray Icon Window Click Properties Upgrading the Client Adapter Software Click Option #2 Aironet Wireless Software Display TablesPreparing Setup Window Choose Update the previous installation and click Next Installing a Microsoft Hot Fix for Group Policy Delay Finding Version Numbers Finding the Driver VersionFinding the Version of ADU and Other Software Components Open Caveats CaveatsResolved Caveats Closed Caveats Troubleshooting Related DocumentationGetting Bug Information on Cisco.com Ordering Documentation Obtaining DocumentationCisco.com Product Documentation DVDReporting Security Problems in Cisco Products Documentation FeedbackCisco Product Security Overview Cisco Technical Support & Documentation Website Obtaining Technical AssistanceDefinitions of Service Request Severity Submitting a Service RequestObtaining Additional Publications and Information Obtaining Additional Publications and Information OL-8008-01
Related manuals
Manual 286 pages 35.03 Kb Manual 22 pages 28.37 Kb Manual 170 pages 950 b Manual 22 pages 55.14 Kb