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Troubleshooting Your SoundPoint IP / SoundStation IP Phones

This chapter provides you with some tools and techniques for troubleshooting SoundPoint IP / SoundStation IP phones and installations. The phone can provide feedback in the form of on-screen error messages, status indicators, and log files for troubleshooting issues.

This chapter includes information on:

BootROM Error Messages

Application Error Messages

Status Menu

Log Files

This chapter also presents phone issues, likely causes, and corrective actions.

Issues are grouped as follows:

Power and Startup

Controls

Access to Screens and Systems

Calling

Displays

Audio

Upgrading

Review the latest Release Notes for the SIP application for known problems and possible workarounds. For the latest Release Notes and the latest version of this Administrator’s Guide, go to Polycom Technical Support at http://www.polycom.com/support/voice/.

If your problems is not listed in this chapter nor described in the latest Release Notes, contact your Certified Polycom Reseller for support.

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Polycom SIP 2.2.0 manual Troubleshooting Your SoundPoint IP / SoundStation IP Phones