Troubleshooting Your SoundPoint IP / SoundStation IP Phones

 

 

 

 

 

Power and Startup

 

 

 

 

 

 

 

 

Symptom

 

Problem

 

Corrective Action

 

 

 

 

 

There are power issues.

 

The SoundPoint IP /

 

Do one of the following:

 

 

SoundStation IP family SIP

Verify that no lights appear on the unit

 

 

phone has no power.

 

 

 

 

when it is powered up.

 

 

 

 

 

 

 

 

Check if the phone is properly plugged

 

 

 

 

into a functional AC outlet.

 

 

 

 

Make sure that the phone isn't

 

 

 

 

plugged into a plug controlled by a

 

 

 

 

light switch that is off.

 

 

 

 

If plugged into a power strip, try

 

 

 

 

plugging directly into a wall outlet

 

 

 

 

instead.

 

 

 

 

Try the phone in another room where

 

 

 

 

the electricity is known to be working

 

 

 

 

on a particular outlet.

 

 

 

 

If using PoE, the power supply voltage

 

 

 

 

may be too high or too low.

 

 

 

 

 

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Polycom SIP 2.2.0 manual Power and Startup, Symptom Problem Corrective Action