Cisco Systems 565, 510 Obtaining Additional Publications and Information, Opening a TAC Case

Page 27

Obtaining Additional Publications and Information

Opening a TAC Case

The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (Your network is minimally impaired or you require product information). After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC engineer.

For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is “down” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

Installing the Cisco Content Engine 510 and 565

 

78-14731-02

27

 

 

 

Image 27
Contents Introduction Documentation SurveyIf You Need More Information ContentsBewaar Deze Instructies Warnung Wichtige Sicherheitshinweise Avvertenza Importanti Istruzioni Sulla SicurezzaAviso Instruções Importantes DE Segurança Guarde Estas Instrucciones Installing the Cisco Content Engine 510 78-14731-02 Model Product Number DescriptionContent Engine 510 and 565 Back Panel Tools and Parts Required Installation PrerequisitesSafety Guidelines General Precautions Rack-Mounting Considerations Operating SpecificationsSpecification Description Protecting Against Electrostatic DischargeSpecification Description Cage nuts Clip nuts Installing a Content Engine 510 or 565 UnitSlide rail assembly Release latch Inner slide rail Attaching the Inner Slide Rail to the Content Engine Attaching the Slide Rails to the Rack Inserting the Inner Slide Rails Installing the Chassis on a TabletopConnecting Power and Booting the System Connecting CablesChecking the LEDs Indicator Color State DescriptionBack Panel LEDs Indicator Color StateAccessing the Acns Software on the Content Engine Connecting a PC to the Content EngineState Meaning Removing or Replacing a Content Engine Cisco One-Year Limited Hardware Warranty Terms Duration of Hardware WarrantyReplacement, Repair, or Refund Policy for Hardware Documentation CD-ROM To Receive a Return Materials Authorization RMA NumberObtaining Documentation Cisco.comCisco TAC Website Obtaining Technical AssistanceOrdering Documentation Documentation FeedbackObtaining Additional Publications and Information Opening a TAC CaseTAC Case Priority Definitions Obtaining Additional Publications and Information