Cisco Systems Cisco 12008 manual Troubleshooting Overview

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Troubleshooting Overview

If this LED does not go on, or if it goes off while system power is still applied, there could be a problem with either the source power itself or the DC output voltages being delivered to the backplane (+5 VDC and –48 VDC). There could also just be a problem with the MBus controller inside the power supply.

The AC INPUT OK LED (AC-input power supply) or the INPUT OK LED (DC-input power supply) stays on when all of the following conditions are satisfied:

The power supplies are on and receiving normal source power.

The source power specifications for the AC-input power supply are 180 VAC to 264 VDC, 50 to 60 Hz, single phase.

The source power specifications for the DC-input power supply are –40.5 VDC to –70 VDC.

The power supplies are providing the nominal +5.2 VDC and –48 VDC operating voltages to the backplane.

If the AC or DC source power or the DC operating voltages being supplied to the backplane fall outside the allowable tolerances, the OUTPUT FAIL LED on the power supply goes on, because a problem with either of the DC operating voltages being supplied to the backplane prevents the system from starting up or continuing normal operations.

For example, if a problem occurs with the –48 VDC line that supplies power to the router’s internal components (see Figure 1-23), the system fails during the boot sequence.

Depending on when the OUTPUT FAIL LED goes on, proceed as follows:

If the AC INPUT OK LED (AC-input power supply) or the INPUT OK LED (DC- input power supply) stays off when system power is applied, there is a problem with either the AC or the DC source power or the connection to the power supply. In this case proceed to the section entitled “Troubleshooting the Power Subsystem.”

If the AC INPUT OK LED (AC-input power supply) or the INPUT OK LED (DC- input power supply) goes on temporarily and then goes off within 30 seconds, the system is probably shutting itself down because it detected an out-of-tolerance power or temperature condition within a power supply. In this case proceed to the section entitled “Troubleshooting the Power Subsystem.”

5-8Cisco 12008 Gigabit Switch Router Installation and Configuration Guide

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Contents Corporate Headquarters Page Copyright 1998-2004, Cisco Systems, Inc Page About This Guide Xiii Chapter Product OverviewChapter Preparing for Installation Chapter Installing a Cisco 12008 Page Chapter Troubleshooting the Installation Chapter Running Diagnostics on the Cisco Chapter Maintaining the CiscoAppendix a Unpacking and Repacking the Cisco IndexPage Document Objectives AudienceDocument Organization Document OrganizationConventions Used in Command Descriptions Document ConventionsDocument Conventions Conventions Used in Examples Conventions Used for Special NoticesAbout This Guide Obtaining Documentation World Wide WebObtaining Documentation Ordering Documentation Obtaining Technical AssistanceDocumentation CD-ROM Cisco Connection OnlineTechnical Assistance Center Language Mail AddressDocumentation Feedback Obtaining Technical Assistance Product Overview Cisco’s Next Generation of Routers Cisco’s Next Generation of RoutersFeatures of the Cisco 12008 Router Features of the Cisco 12008 RouterCisco 12008 supports the following features Features of the Cisco 12008 Router Overview of the Cisco Overview of the CiscoMajor Components of the Cisco Router Enclosure Cable-Management SystemCable-Management System Card Cage Fan Tray Power Supply Fan Tray AC-Input and DC-Input Power Supplies AC-Input Power Supply Operating Modes of the Power Supplies DC-Input Power SupplyFeatures of the Power Supplies Characteristics of the Power Supplies AC-Input Power Supply FaceplateAC-Input Power Supply Faceplate Rotary Power Switch Source AC Input ConnectorAC-Input Power Supply LEDs DC-Input Power Supply Faceplate DC-Input Power Supply Faceplate Circuit Breaker Alarm Terminal Block Source DC Input Connectors Circuit Breaker Position NC Contact No ContactDC-Input Power Supply LEDs Upper Card Cage and Associated ComponentsUpper Card Cage of the Cisco 12008 Router Gigabit Route Processor GRP Faceplate Horizontal Orientation Shown Overview of the Cisco GRP Memory Components Dram10 Locations of GRP Memory Dram Flash Memory System Status LEDsSoft Reset Switch Pcmcia Slots Asynchronous Serial PortsEthernet Port Performance Route Processor 11 shows the front panel view of the PRP Overview of the Cisco 12 PRP Horizontal Orientation PRP Memory Components PRP Memory ComponentsType Size Quantity Description Sdram MEM-12KRP-FD64= Soft Reset Switch Flash Disk Slots Ethernet PortsSwitch Fabric of the Cisco Clock and Scheduler Card Switch Fabric in the Cisco Switch Fabric Controller Functions of the CSC 13 Block Diagram of the CSC Overview of the Cisco Housekeeping and Alarm Monitoring Functions of the CSC 14 CSC Alarm Monitoring Facilities Overview of the Cisco Overview of the Cisco Board Power and Fan Tray Power Functions of the CSC 15 Status LEDs on an SFCCisco 12000 Series Line Cards Quad OC-3c/STM-1c POS Line Card 16 Block Diagram of the Quad OC-3c/STM-1c POS Line Card 17 Quad OC-3c/STM-1c POS Line Card Overview of the Cisco Overview of the Cisco OC-12c/STM-4c POS Line Card 18 Block Diagram of the OC-12c/STM-4c POS Line Card 19 OC-12c/STM-4c POS Line Card Overview of the Cisco Overview of the Cisco 20 Block Diagram of the OC-12c/STM-4c ATM Line Card OC-12c/STM-4cATM Line Card21 Front View of OC-12c/STM-4c ATM Line Card Overview of the Cisco Overview of the Cisco Air Filter Assembly Lower Card Cage and Associated ComponentsSwitch Fabric Cards 22 Components in the Lower Card Cage Power Distribution System in the Cisco Power Distribution System in the CiscoÐ48 VDC Cisco 12008 Environmental Monitoring Facility Cisco 12008 Environmental Monitoring FacilitySystem Specifications System SpecificationsPage Electrical Specifications of the AC-Input Power Supply Power Supply Electrical Type Characteristic ValueElectrical Specifications of the DC-Input Power Supply Agency Approvals Austel TS001 Agency Approvals CategoryAgency Approvals Preparing for Installation Safety Recommendations Safety RecommendationsLifting Guidelines Safety Recommendations Preventing Electrostatic Discharge Damage Laser Safety Site Requirements Guidelines Rack-Mounting GuidelinesSite Requirements Guidelines Shows the outer dimensions of the Cisco 12008 enclosure Side Front inches19.10 Air Flow Guidelines Card Cage Fan Tray Power Supply Fan Tray Temperature and Humidity Guidelines Internal Air Flow of the Cisco-Side ViewPower Guidelines AC-Powered SystemsLists the source AC power cords available for the Cisco DC-Powered Systems Dimensions of the Lugs Used with the Source DC Power Cables System Ground Connection Guidelines System Ground Connection GuidelinesSite Wiring Guidelines Site Wiring GuidelinesEMI Considerations Synchronous Optical Network Connection Guidelines Power Budget Typical Fiber-Optic Link Attenuation and Dispersion LimitsFactor Single-Mode Multimode Approximating the Line Card Power Margin Estimating Link LossLink Loss Factor Estimate of Link Loss Value Line Card Sonet Signal Requirements Characteristic Single-Mode MultimodeMultimode Power Budget Example of Dispersion Limit Sonet Single-Mode Power Budget ExampleSingle-Mode Transmission Installation Tools Required Using Statistics to Estimate the Power BudgetInstallation Tools Required Checking the Contents of the Shipping Container Unpacking the CiscoUsing a Site Log Using a Site LogSample Site Log Using a Site Log Installing a Cisco Page Installing the Mounting Brackets Installing the Mounting BracketsInstalling the Mounting Brackets Installing the Mounting Brackets Telco-Style Rack Shown Removing Components from the Router Removing Cards from the Upper Card CageRemoving Components from the Router Removing Components from the Router Removing Cards from the Upper Card Cage CSC Shown Removing a Power Supply from the Router Removing a Power Supply from the Router Rack-Mounting the Cisco Rack-Mounting the CiscoLifting Handles for the Cisco Installing the Router in the Rack Reinstalling Components in the Router Reinstalling the Cards in the Upper Card CageReinstalling Components in the Router Reinstalling the Power Supplies in the Router Reinstalling Components in the Router Connecting the Line Card Cables Connecting the Line Card CablesConnecting the Line Card Cables Chassis Cable-management Tray a Connecting Route Processor Cables Connecting Route Processor CablesGRP Console and Auxiliary Port Connection Equipment Console and Auxiliary Port Connections GRP Console Port Signals GRP Console Port SignalsPin Signal Direction Description GRP Auxiliary Port Signals Auxiliary Port SignalsGRP Ethernet Connection Equipment RJ-45 and MII Ethernet Connections Ethernet MII Receptacle Ethernet MII Pinout Out Input/Output DescriptionPin Signal Ethernet RJ-45 PinoutPRP Console and Auxiliary Port Connection Guidelines 10 Ethernet RJ-45 Receptacle11 PRP Console and Auxiliary Port Connections PRP Console Port Signals PRP Auxiliary Port SignalsPRP Ethernet Connection Equipment 12 Using the Ethernet Port on the PRP PRP Ethernet ConnectionsEthernet Port Pin Signal Description PRP RJ-45 Ethernet Receptacle PinoutCrossover Cable Pinout for Connecting Two PRPs Connecting an External Alarm Monitoring Facility Ieee 802.3u Physical CharacteristicsConnecting an External Alarm Monitoring Facility 16 DB-25 Connector and System Alarm LEDs on the CSC 17 Expanded View of the DB-25 Connector Connecting System Ground Installing a Cisco 12008 Connecting System Ground 18 Connecting System Ground on the CiscoConnecting Source Power to the Power Supplies Connecting Source Power to the Power SuppliesConnecting Source Power to an AC-Input Power Supply Connecting Source Power to the Power Supplies Connecting Source Power to the Power Supplies Connect power cord Connecting Source Power to a DC-Input Power Supply Connecting Source Power to the Power Supplies Connecting Source Power to the Power Supplies GND Starting the Cisco Starting the CiscoStarting the Cisco Starting the Cisco Observing System Startup Performing a Basic Configuration Sources of Cisco IOS Software Sources of Cisco IOS SoftwareChecking Conditions Prior to System Startup Checking Conditions Prior to System StartupStarting the System and Observing Initial Conditions Starting the System and Observing Initial ConditionsRP Alphanumeric LEDs Partial Faceplate View Line Card Alphanumeric Displays Partial View Shown Mrom Starting the System and Observing Initial Conditions Dir bootflash Rommon 3 boot tftpgsr-p-mz.112-9.GS4 ip-address Configuring the Cisco Configuring the CiscoConfiguring the Cisco Using the Setup Facility or the Setup Command Configuring Global Parameters Yes YES Nvram Enter the enable secret password when prompted to do so Enter virtual terminal password bambam Sample Display of Global Parameters Configuring Network Interfaces Configuring the Cisco Configuring the Cisco Configuring the Cisco Use this configuration? yes/no Routershow version Using the Global Configuration Mode Verifying the Running Configuration Settings Ohm#sh run Turing#sh run Building configuration Current configuration Saving the Running Configuration Settings to Nvram Reviewing the Running Configuration Settings Router# show startup-configNo cdp enable Interface ATM4/0 Performing Other Configuration Tasks Configuring the Software Configuration RegisterPerforming Other Configuration Tasks Definition of Bits in the Software Configuration Register Bit Number Hexadecimal Value Meaning/FunctionAwaiting a user command to boot the system manually Boot Field Settings and the Use of the Boot Command Ciscobootfieldvalue-processorname Changing the Software Configuration Register Settings Exit the global configuration mode by entering Ctrl-ZMeaning of Bits in the Software Configuration Register Router# conf term Default Boot Filenames Computed from Boot Field Bits Action/File Name BitBit Address net host Console Baud Rate SettingsDestination Baud Rate BitRecovering a Lost Password Router#show version Press Return Using Flash Memory Cards in the RP Router# show start-up configInstalling and Removing a Flash Memory Card in a RP Installing and Removing a Flash Memory Card Formatting a Flash Memory Card Router# format slot0Specifying a Cisco IOS Image for Booting the System Console Commands Associated with Flash Memory Use Dir Enabling Booting from Flash Memory Copying Files to a Flash Memory Medium Copying a Cisco IOS Software Image onto a Flash Memory Card Router# copy tftpmyfile1 slot0myfile1Router# copy tftpnew.image slot0new.image Copying Cisco IOS Software Images between Flash Memory Cards Performing Other Configuration Tasks Router# copy slot1image.new slot0image.new Router# show boot Copy startup-config slot0 slot1 filename Router# copy running-config slot0myfile2 Recovering from Locked Blocks in Flash Memory Cards Copy slot0 slot1 filename startup-configPage If You Need More Configuration Information If You Need More Configuration Information Troubleshooting the Installation Troubleshooting Overview Troubleshooting OverviewNormal System Status at Startup Card LED Function Display Contents/LED Status/Meaning Status of Alphanumeric Displays and LEDs at System StartupProblem Solving Using a Subsystem Approach Troubleshooting Overview Identifying Startup Problems Normal System Startup SequencePower Supply Status LEDs Troubleshooting Overview ENVM-2-FAN Fan has failed, shutdown in 2 minutes Troubleshooting the Power Subsystem Troubleshooting the Power SubsystemTroubleshooting the Power Subsystem Troubleshooting the Processor Subsystem Troubleshooting the Processor SubsystemTroubleshooting the RP RP Alphanumeric Display Messages Top Display Bottom Display MessageTroubleshooting the Line Cards Line Card Alphanumeric Display Messages Troubleshooting the Cooling Subsystem CSC Alarm FunctionsTroubleshooting the Cooling Subsystem Troubleshooting the Cooling Subsystem Troubleshooting the Cooling Subsystem Additional Troubleshooting Reference Information Additional Troubleshooting Reference InformationRunning Diagnostics on the Cisco Diagnostic Test OverviewUsing the diag Command Using the diag CommandDiagnostic Testing Sequence WhereLoading and Running Diagnostics Loading and Running DiagnosticsDiagnostic Examples Without verbose Option With verbose Option Router# diag 2 verboseFdiagstatdone Failed Diagnostic Router# diag 7 verboseLoading and Running Diagnostics Maintaining the Cisco Cleaning the Air Filter Cleaning the Air FilterCleaning the Air Filter Removing and Replacing the Air Filter Assembly Installing and Removing a Blank Filler Panel Installing and Removing a Blank Filler PanelInstalling a Blank Filler Panel in the Upper Card Cage Adding, Removing, or Replacing an AC-Input Power Supply Adding an AC-Input Power SupplyAdding, Removing, or Replacing an AC-Input Power Supply Adding, Removing, or Replacing an AC-Input Power Supply Faceplate of the AC-Input Power Supply Adding, Removing, or Replacing an AC-Input Power Supply Removing an AC-Input Power Supply Connecting Power to an AC-Input Power SupplyAdding, Removing, or Replacing an AC-Input Power Supply Replacing an Existing AC-Input Power Supply Adding, Removing, or Replacing an AC-Input Power Supply Verifying the Installation of an AC-Input Power Supply Step Adding, Removing, or Replacing a DC-Input Power Supply Adding a DC-Input Power Supply Adding, Removing, or Replacing a DC-Input Power SupplyAdding, Removing, or Replacing a DC-Input Power Supply Dimensions of the Lugs Used with the Source DC Power Cables Faceplate of the DC-Input Power Supply Adding, Removing, or Replacing a DC-Input Power Supply Adding, Removing, or Replacing a DC-Input Power Supply Plastic Safety Shield on the DC-Input Power Supply Adding, Removing, or Replacing a DC-Input Power Supply Adding, Removing, or Replacing a DC-Input Power Supply GND Connecting Leads to the Circuit Breaker Alarm Terminal Block Removing a DC-Input Power Supply Adding, Removing, or Replacing a DC-Input Power Supply Adding, Removing, or Replacing a DC-Input Power Supply Replacing a DC-Input Power Supply Adding, Removing, or Replacing a DC-Input Power Supply Adding, Removing, or Replacing a DC-Input Power Supply Adding, Removing, or Replacing a DC-Input Power Supply Adding, Removing, or Replacing a DC-Input Power Supply Verifying the Installation of a DC-Input Power Supply Removing and Replacing the Fan Trays Removing and Replacing the Fan TraysRemoving the Fan Tray from the Lower Card Cage Removing and Replacing the Fan Trays 10 Removing the Card Cage Fan Tray from the Router Installing a Fan Tray in the Lower Card Cage 11 Inserting the Card Cage Fan Tray into the Router Removing the Power Supply Fan Tray 12 Removing the Power Supply Fan Tray from the Router Installing the Power Supply Fan Tray 13 Inserting the Power Supply Fan Tray into the Router Checking the Installation of a Fan Tray Status LEDs for the Fan TraysStatus LEDs for the Fan Trays Status LEDs State Description14 Fan Tray Status LEDs on the CSC Removing and Replacing the RP Removing and Replacing the RPRemoving the RP Removing and Replacing the RP Installing the RP 15 Removing the RP Cisco 12012 ShownRemoving and Replacing the RP Removing and Replacing Line Cards Removing and Replacing Switch CardsChecking the Installation of the RP Removing and Replacing Line CardsRemoving and Replacing Switch Cards Removing an SFC16 Removing an SFC Installing an SFC 17 Installing an SFC Removing a CSC 18 Removing a CSC Installing a CSC Checking the Installation of Switch Cards 19 Installing a CSC20 Status LEDs on a CSC Status LEDs for the CSC State Description Status LEDs for the SFCs21 Status LEDs on an SFC Removing and Replacing the Cable Management System Removing a Cable-Management TrayRemoving and Replacing the Cable Management System 22 Cable-Management Tray on a Cisco 23 Removing an Interface Cable from Cable-Management Tray 24 Removing the Cable-Management Tray from the Cisco Installing a Cable-Management Tray 25 Installing a Cable Management Tray Removing a Cable-Management Bracket 26 Removing Interface Cables from a Line Card 27 Removing the Cable-Management Bracket Installing a Cable-Management Bracket 28 Attaching a Cable-Management Bracket to a Line Card 29 Installing Interface Cables onto a Line Card Upgrading Memory on a Line Card Upgrading Memory on a Line CardBackplane connector P4 Dram bank Tx Dimm Rx Dimm Dram Dimm Memory Sockets Dimm Module Provided Product NumberRemoving a Line Card from the Router Captive screw Line card Cable-management Bracket Line card Grasp card carrier to Removing a Dimm from a Line Card Installing a New Dimm on a Line Card Reinstalling a Line Card in the Router Checking the Installation of Line Card Memory Upgrading Memory on the RP Upgrading Memory on the RPUnpacking and Repacking the Cisco Cisco 12008 Packaging Materials Cisco 12008 Packaging MaterialsFigure A-1 Components of the Cisco 12008 Packaging System Unpacking/Packing Tools Unpacking/Packing ToolsD E AC-input power EDO DRAM, GRP Installing a card 47 to MDI Pcmcia Sdram Weight Squeeze command
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