Cisco Systems 806 Technical Assistance Center, Contacting TAC by Using the Cisco TAC Website

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Preface

Obtaining Technical Assistance

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

Cisco 806 Router Hardware Installation Guide

 

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Contents Cisco 806 Router Hardware Installation Guide Page Cisco 806 Router Hardware Installation Guide Page Features Product OverviewLEDs Installation Vii Viii Organization AudienceConventions Preface Conventions Related Documentation Obtaining DocumentationWorld Wide Web Documentation CD-ROM Ordering DocumentationDocumentation Feedback Cisco.com Obtaining Technical AssistanceTechnical Assistance Center Contacting TAC by Using the Cisco TAC WebsiteXvi Feature Description FeaturesFront Panel Router OverviewCable lock Ethernet ports Back PanelColor Function LEDsSafety Preparing for InstallationBefore installing the router, read the following warnings Preventing Electrostatic Discharge Damage Items Included with Router Unpacking the BoxPreventing Router Damage Installing Your RouterNetwork Device Router Button Ethernet Cable Connecting Ethernet DevicesConnecting a Hub Connecting a Server, PC, or Workstation Connecting a Broadband Modem Connecting to the InternetConnecting an Ethernet Switch Connecting a Terminal or PC to the Console PortTo connect the power supply, follow the steps in Figure Connecting the Power SupplyPower/Link LEDs to Check Normal Patterns Verifying Your Router InstallationMounting on Table Mounting Your RouterWall-Mounting Brackets Bottom of Router Mounting on WallInstallation Mounting Your Router Mounting Router On Wall Http//10.10.10.1 Where to Go from HereCisco 806 Router Hardware Installation Guide Before You Call Your Cisco Reseller TroubleshootingSymptom Problem Solutions Problems During Initial StartupComputer Problems After Router Is RunningTroubleshooting Problems After Router Is Running System Specifications Description Design Specification Physical DimensionsEnvironmental Operating Ranges Port Connector Pinouts Description Design Specification Router PowerNational laws and regulations Pin Function Function To HUB/TO PC Button Pin Position OUT PositionEthernet Cable Specifications Cabling SpecificationsMaximum Cable Distances Type Category ShieldingCable Maximum Distance Appendix a Specifications and Cables Cabling Specifications Numerics GL-2 GL-3 GL-4 D E IN-2 IN-3 IN-4 Router Wall-Mount Template