Definitions of Service Request Severity

Obtaining Additional Publications and Information

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

Cisco uBR10-LCP2-MC16C/MC16E/MC16S Cable Interface Card for the Cisco uBR10012 Router

	OL-2872-02	31

MC16S, uBR10-LCP2-MC16C, uBR10-LCP2-MC16E, uBR10-LCP2-MC16S, MC16E specifications

Cisco Systems has long been a leader in providing robust networking solutions, and its line of Modular Converged Broadband Routers (MCBR) reflects this commitment to performance and innovation. Among these offerings is the MC16E, alongside the uBR10-LCP2-MC16S, uBR10-LCP2-MC16E, and uBR10-LCP2-MC16C. These models are designed to meet the diverse demands of modern broadband networks, enabling service providers to efficiently manage data, voice, and video services.

The MC16E serves as a highly scalable platform that is capable of supporting high-density cable applications. Its architecture supports advanced features such as multiview video streaming, high-speed data transfer, and Voice over IP (VoIP) support. With a focus on maximizing bandwidth and ensuring reliable service delivery, the MC16E is optimized for applications requiring significant network resources.

The uBR10-LCP2-MC16S, uBR10-LCP2-MC16E, and uBR10-LCP2-MC16C are integral components of the uBR10 series, designed to enhance the capabilities of the cable provider’s network. These models feature specialized Line Card Platforms (LCP) that provide modular flexibility and computational power. The LCP allows for easy integration and upgrading, ensuring that the network can adapt to future technology advancements and increased demand.

One of the standout features of these devices is their support for DOCSIS 3.1 technology. This enables service providers to deliver high-speed internet services with impressive download and upload speeds, reducing latency and improving overall user experience. In addition, the routers are equipped with advanced Quality of Service (QoS) mechanisms, enabling better prioritization of critical data traffic, which is essential for maintaining service quality, especially in mixed-service environments.

Another characteristic of these routers is their redundancy and reliability features. With options for network backup and failover mechanisms, service providers can ensure uninterrupted service, a critical requirement in today’s always-on digital environment.

The MC16S model is particularly noteworthy due to its dual-mode operation, supporting both IPv4 and IPv6, which is essential as networks transition to newer internet protocols. Cisco's continued innovation ensures that these routers stay relevant in a fast-paced technological landscape.

In summary, Cisco's MC16E, uBR10-LCP2-MC16S, uBR10-LCP2-MC16E, and uBR10-LCP2-MC16C provide a powerful and flexible solution for modern broadband networks. With high scalability, advanced QoS features, and robust support for new protocols, these devices are key to enhancing service delivery for providers looking to stay ahead in the competitive broadband market.