Cisco Systems MWR 1900 Technical Assistance Center, Contacting TAC by Using the Cisco TAC Website

Page 10

About This Guide

Obtaining Technical Assistance

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

•P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

•P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

•P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.

Cisco MWR 1900 Mobile Wireless Edge Router Hardware Installation Guide

	x	78-13982-02

Image 10

Contents Corporate Headquarters Customer Order Number DOC-7813982= Text Part NumberCopyright 2002 Cisco Systems, Inc All rights reserved Safety Recommendations Safety with Electricity Hardware FeaturesPreparing to Install the Router Obtaining DocumentationConsole Port Connections What to Do After Installing the HardwareProblem Solving Console PortOrganization ObjectivesAudience Chapter Title DescriptionConventions Convention DescriptionAvvertenza Määräysten noudattaminen ja tietoa turvallisuudestaWarnung Questo dispositivoWorld Wide Web Obtaining Documentation¡Advertencia Varning Documentation Feedback Obtaining Technical AssistanceOrdering Documentation Cisco.comTechnical Assistance Center Contacting TAC by Using the Cisco TAC WebsiteContacting TAC by Telephone Overview of the Cisco MWR 1900 Router Primary Use of the MWRHardware Features MWR 1900 in an IP-RAN SolutionFront Panel of the Cisco MWR 1900 Router Fast Ethernet Interfaces Voice/WAN Interface CardsSpecification Overview of Cisco MWR 1900 Power SuppliesCompact Flash Description Specification Environmental Monitoring Temperature SensorSystem Specifications Regulatory CompliancePreparing to Install the Router Safety RecommendationsSafety with Electricity General Site Requirements Inspecting the Router Creating a Site LogInstallation Checklist Task Verified by DateConsole Port Connections Console and Auxiliary Port ConsiderationsAuxiliary Port Connections Installing the Router Rack Mounting the ChassisInstalling a T1/E1 Multiflex Vwic Connecting the Console Terminal and ModemInstalling the Router in the Rack Attaching the BracketsIdentifying a Rollover Cable Console PortConnecting the FE Interface Cables Connecting the Network CablesAuxiliary Port Connecting the Vwic Interface Cables Pin DescriptionCable Specifications PinConnecting the MWR 1900 Router to a DC-Input Power Supply Required Tools and EquipmentGrounding the Router Wiring the DC-Input Power Source Powering On the RouterReplacing or Upgrading the CF Installing a CF Memory Card in an External Slot Removing a CF Memory Card from an External SlotFormatting CF Memory as a DOS File System Formatting Procedures for CF Memory CardsFile and Directory Procedures Copy FilesDisplay the Contents of a CF Card Display Geometry and Format InformationDelete Files from Flash Rename a File in FlashDisplay File Content Create a New DirectoryRemove a Directory What to Do After Installing the HardwareEnter a Directory and Determine the Current Directory Troubleshooting Problem SolvingTroubleshooting the Power and Cooling Systems Environmental Reporting FeaturesTroubleshooting Modules, Cables, and Connections Reading the LEDsColor Status Carrier detect GColor Description Page Numerics IN-2 IN-3 IN-4