Cisco Systems SOHO 71 manual Submitting a Service Request

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Preface

Obtaining Technical Assistance

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

 

Cisco 806 Router and SOHO 71 Router Hardware Installation Guide

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Contents Corporate Headquarters Page Copyright 2005 Cisco Systems, Inc. All rights reserved Page N T E N T S Installation Vii Viii Audience OrganizationConventions Related Documentation Cisco.com Obtaining DocumentationDocumentation DVD Documentation Feedback Ordering DocumentationReporting Security Problems in Cisco Products Cisco Product Security OverviewObtaining Technical Assistance Cisco Technical Support WebsiteSubmitting a Service Request Definitions of Service Request Severity Obtaining Additional Publications and InformationXviii Features Feature Routers DescriptionRouter Overview Router LAN Ethernet Ports WAN Ethernet Port Console PortFront Panel Back Panel4shows the back panel of the Soho 71 router LEDs Color FunctionProduct Overview Router Overview Preparing for Installation SafetyBefore installing the router, read the following warnings Preventing Electrostatic Discharge Damage Unpacking the Box Installing Your Router Preventing Router DamageConnected to Router Setting Router Port Type Button Setting Connecting Ethernet DevicesNetwork Device Router Button Ethernet Cable Connecting a Hub Connecting a Server, PC, or Workstation Connecting to the Internet Connecting a Broadband ModemConnecting a Terminal or PC to the Console Port Connecting an Ethernet SwitchConnecting the AC Adapter Connecting a Terminal or PCConnecting the AC adapter Verifying Router OperationPower/Link LEDs to Check Normal Patterns Mounting Your RouterMounting on Table Mounting on WallInstallation Mounting Your Router Mounting Router on Wall Connecting to a Website Starting the Crws SoftwareInstallation What to Do If You Cannot Connect to a Website Troubleshooting Before You Call Your Cisco ResellerProblems During Initial Startup Symptom Problem SolutionsProblems After Router Is Running , InstallationTroubleshooting Problems After Router Is Running Description Design Specification Physical Dimensions System SpecificationsEnvironmental Operating Ranges Description Design Specification Router Power Port Connector PinoutsLaws and regulations Function To HUB/TO PC Button Pin Position OUT Position Pin FunctionCabling Specifications Ethernet Cable SpecificationsType Category Shielding Maximum Cable DistanceCable Maximum Distance Chapter a Specifications and Cables Cabling Specifications Numerics IN-2 IN-3 IN-4
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