Cisco Systems SB 106 quick start Definitions of Service Request Severity

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Chapter 1 Cisco SB 106 Router Cabling and Setup

Obtaining Technical Assistance

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

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Contents Cisco SB 106 Router Cabling and Setup Quick Start Guide Page Cisco SB 106 Router Cabling and Setup Quick Start Guide Page N T E N T S Extra publicaties en informatie verkrijgen Conexión del router Prueba de conexión a un sitio Web Viii Cisco SB 106 Router Cabling Setup Cisco One-Year Limited Hardware Warranty TermsDuration of Hardware Warranty Replacement, Repair, or Refund Policy for Hardware Check Items Shipped with the RouterItems Shipped with the Router Product Serial Number Location 3shows a typical installation of a Cisco SB 106 router Connect the RouterCisco SB 106 Router Cabling and Setup Connect the Router Configure the Router Try to Connect to a Website Cisco.com For More Information About Your Router Obtaining Documentation Ordering Documentation Documentation FeedbackObtaining Technical Assistance Submitting a Service Request Cisco Technical Support WebsiteDefinitions of Service Request Severity Obtaining Additional Publications and Information 78-16773-01 Cisco SB 106 -Router Verkabelung und Einrichtung 78-16773-01 Dauer der Hardwaregarantie Überprüfen der mit dem Router gelieferten Teile Abbildung 2-2 Position der Seriennummer des Produkts Anschließen des Routers 78-16773-01 Herstellen einer Verbindung mit einer Website Konfigurieren des RoutersBestellen von Dokumentationen Weitere Informationen zu Ihrem RouterAnfordern der Dokumentation Feedback zur Dokumentation Anfordern technischer UnterstützungSenden einer Serviceanfrage Technische Support-Website von CiscoDefinition des Schweregrads von Serviceanfragen 78-16773-01 78-16773-01 Bekabeling en installatie van de Cisco SB 106-router Opent het Cisco Information Packet als volgt Duur van de hardwaregarantie Onderdelen controleren die bij de router worden geleverd Afbeelding 3-1 Onderdelen die bij de router worden geleverdAfbeelding 3-2 Locatie van het productserienummer De router aansluiten 78-16773-01 De router configureren Verbinding proberen te maken met een websiteMeer informatie over uw router Documentatie verkrijgenDocumentatie bestellen Feedback over de documentatieTechnische ondersteuning De website van Cisco Technical Support Een serviceverzoek indienen Categorieën serviceverzoekenExtra publicaties en informatie verkrijgen 78-16773-01 Configuración y cableado del router Cisco SB 78-16773-01 Vigencia de la garantía del hardware Verificación de los elementos que se incluyen con el router Figura 4-1 Elementos incluidos con el routerFigura 4-2 Ubicación del número de serie del producto Conexión del router Figura 4-3 Instalación típica de Cisco SB78-16773-01 Configuración del router Prueba de conexión a un sitio WebSolicitud de documentación Información adicional sobre el routerSolicitud de documentación Comentarios sobre la documentación Obtención de asistencia técnicaSitio Web de asistencia técnica de Cisco Presentación de una solicitud de servicioDefiniciones de la gravedad de la solicitud de servicio Obtención de más publicaciones e información 78-16773-01