Billion Electric Company 400G Problems starting up the router, Problems with the WAN Interface

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Billion 400G Router

Chapter 5: Troubleshooting

If the router is not functioning properly, first check this chapter for simple troubleshooting before contacting the Help desk.

Problems starting up the router

Problem

Corrective Action

None of the LEDs are on when you turn on the router.

You have forgotten your

router login and/or password.

Check the connection between the adapter and the router. If the error persists, you may have a hardware problem. In this case you should contact technical support.

Try the default login and password, refer to Chapter 3. If this fails, you can restore your router to its factory settings by holding the Reset button on the back of your router for 6 – 8 seconds.

Problems with the WAN Interface

Problem

Corrective Action

Initialization of the PVC connection (“linesync”) failed.

Frequent loss of ADSL linesync (disconnections).

Ensure that the telephone cable is connected properly from the ADSL port to the wall jack. The ADSL LED on the front panel of the router should be on. Check that your VPI, VCI, encapsulation type and type of multiplexing settings are the same as those provided by your ISP. Reboot the router. If you still have problems, you may need to verify these settings with your ISP.

Ensure that all other devices connected to the same telephone line as your router (e.g. telephones, fax machines, analogue modems) have a line filter connected between them and the wall socket, and ensure that all line filters are correctly installed and the right way around. Missing line filters or line filters installed the wrong way around can cause problems with your ADSL connection, including causing frequent disconnections.

Problems with the LAN Interface

Problem

Can’t ping any PCs on the LAN.

Corrective Action

Check the Ethernet LEDs on the front panel. The LED should be on for a port that has a PC connected. If it is off, check the cables between your router and the PC. Make sure you have uninstalled any software firewall for troubleshooting.

Verify that the IP address and the subnet mask are consistent between the router and the workstations.

Most problems can be solved by referring to the Troubleshooting section in the User’s Manual. If you cannot resolve the problem with the Troubleshooting chapter, please contact the dealer where you purchased this product.

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Chapter 5: Troubleshooting

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Contents Page Table of Contents Table of Contents Introduction to your Router FeaturesRich Packet Filtering Dynamic Host Configuration Protocol Dhcp Client and ServerFirmware Upgradeable Virtual Server port forwardingPackage Contents Important note for using this routerInternet Power LAN Port 1XWireless Mail Front LEDs1X 4X RJ-45 connector Rear PortsAntenna Cabling Basic Installation Connecting Your Router Select Internet Protocol TCP/IP and click Properties. See Double-clickLocal Area Connection. See FigureConfiguring PCs in Windows Then select the DNS Configuration tab. See Figure Configuring PC in Windows 95/98/MESelect TCP/IP Protocol and click Properties. See Figure Go to Start / Settings / Control Panel. In the Control PanelFactory Default Settings PPPoA Information from your ISP14 User name & Password Prompt Window Configuring with your Web BrowserStatus Quick Start ConfigurationStatus Adsl StatusARP Table Routing Table Dhcp TableRouting Table Leased TableNAT Sessions UPnP PortmapEmail Status Error Log DiagnosticEvent Log Quick Start Billion 400G Router Billion 400G Router Configuration LAN Local Area NetworkBridge Interface Ethernet IP AliasPrimary IP Address Ethernet Client Filter Default setting is set Disable Ethernet Client Filter→ Active PC in LAN Parameters WirelessWireless Distribution System WDS WPA-PSK / WPA2-PSK / WEP Wireless SecurityWEP Wireless Client / MAC Address Filter Wireless Client Filter Default setting is set to DisableAssociated Wireless Clients WPS Port SettingDhcp Server WAN Wide Area Network WAN ProfileConnection PPPoA Connection Billion 400G Router MPoA Connection IPoA Routed Connection All PPPoE Pure BridgeAdsl Mode Time Zone SystemFirmware Upgrade Remote AccessBackup / Restore User Management Restart RouterBillion 400G Router Firewall and Access Control General Settings This with caution when connecting over the WANChanged Packet Filter Example Predefined Port Filters Rules Packet Filter Add TCP/UDP Filter Packet Filter Add Raw IP Filter Billion 400G Router Configuring Packet Filter Example Block Duration Intrusion DetectionBillion 400G Router Intrusion Name Detect Parameter Blacklist Type of Block Drop Packet DurationShow Log URL Filter Billion 400G Router Instant Message Blocking The default is set to Disabled Peer to Peer Blocking The default is set to DisabledIM / P2P Blocking High QoS Quality of ServiceFirewall Log PrioritizationDscp Mapping Table Wireless Adsl Router Standard DscpOutbound IP Throttling LAN to WAN Inbound IP Throttling WAN to LAN Information and Settings Connection DiagramMission-critical application Restricted Application Billion 400G Router Add Virtual Server Virtual Server known as Port ForwardingBillion 400G Router Example Add Click it to apply your settingsEdit DMZ Host Go to ConfigurationVirtual ServerEdit DMZ HostGo to ConfigurationVirtual ServerEdit One-to-one NAT Edit One-to-One NAT Network Address TranslationGlobal IP Address Port Number Well-known and registered PortsProtocol Description Time Schedule Configuration of Time Schedule Edit a Time SlotDelete a Time Slot Go to Configuration/Advanced/Static Route AdvancedStatic Route Dynamic DNS Dynamic DNSCheck Email Check EmailDevice Management Universal Plug and Play UPnP Snmp V1 From RFC 1213 MIB-II From RFC 1472 PPP/Security MIB From RFC1650 EtherLike-MIBFrom RFC 1493 Bridge MIB From RFC 1471 PPP/LCP MIBDisable LogoutVlan Bridge Problems starting up the router Problems with the WAN InterfaceProblems with the LAN Interface Contact SizweBroadband for Router Support Contact Telkom Adsl support
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