Am getting an Unknown Device error | Cables to Go 28652 guide

TROUBLESHOOTING

Q: I am getting an “Unknown Device” error.

A:If the installation process is completed and some of the devices still don't work, please click on Start, Settings, Control Panel, double-click System, and Device Manager. Check “Human Interface Devices”, “Keyboard”, “Mouse”, “Network adapters”, “Ports”, and “Universal serial bus controller” on the dialog box and see if “Unknown device” appears on the screen. You need to right-click the “Unknown device” and choose Remove to remove it. Then choose Refresh to re-detect the device. (You might need to install the device driver once again so please follow the same installation procedures from the Software/Device Installation section). If after trying the above procedures your device still does not work, please contact Cables To Go technical support at 1-800-293-4970.

Q:I am getting an “Unknown Printer” error under Windows XP

64 bit although all drivers had been installed.

A:This problem will happen only if there is no printer connecting to USB 2.0 Laptop Docking Station with Video. The message is caused by Microsoft embedded USB printer driver of Windows XP x64 failed to handshake with the printer. To avoid this problem, please connect your printer with USB 2.0 Laptop Docking Station with Video first, and then connect USB 2.0 Laptop Docking Station with Video to computer's USB port.