ATTO Technology FC-42XS, FC-41XS, FC-44ES, FC-42ES Troubleshooting, Mac OS, General suggestions

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6 Troubleshooting

This chapter contains solutions for the most common problems you might encounter. If you need additional assistance, please refer to the ATTO Technology web site (www.attotech.com) or contact an ATTO Technology authorized representative.

General suggestions

Check each cable connection on every device.

Verify all cables are in proper working condition. Loose or broken cables are often the cause of errors or problems.

Check that Fibre Channel devices are plugged into an AC outlet and are turned on before you add power to your computer.

Mac OS X

Note

The Celerity FC supports Mac OS X versions 10.3 and later.

If devices are not accessible

1Open the ATTO Configuration Tool from the ATTO Utilities CD or download from the ATTO website. Refer to the ATTO Utilities Installation and Operation Manual for additional information.

2If the adapter does not appear in the Device Listing, make sure it is properly seated in the PCI slot.

a.Remove power from the PC.

b.Remove the case.

c.Check the PCI slot.

d.Replace the case.

e.Apply power.

Note

If it is properly seated and devices are still not accessible, contact an ATTO Technology authorized representative.

3Verify the driver is loaded.

a.Click on the adapter name in the Device Listing to view the Basic Info screen.

b.If the Driver Information section indicates Unknown: driver not loaded, reinstall the driver. Refer to Configuring and updating drivers on page 21.

c.If reinstalling the driver does not fix the problem, contact an ATTO authorized representative.

4Reset the NVRAM for all channels to defaults and reboot. If the problem persists, contact an ATTO authorized representative.

Note

When calling ATTO Technical Support, please have a printout of the IOreg listing and output from the Apple System Profiler available.

Windows 2000/XP/Server 2003

If the card has been recently re-flashed, the new Windows driver must be installed. Follow the procedure in Configuring and updating drivers on page 21.

All of the external devices connected to the storage adapter should be identified. If they do not appear in the Device Manager, the external devices or connection may not be working properly.

For Intel-based PCs, check the computer CMOS setup and verify that the PCI slots are configured correctly.

Procedures vary greatly: refer to the manual supplied with your system or call the computer supplier for configuration assistance.

Windows 2000/XP/Server 2003 are Plug-n-Play operating systems: be sure your computer’s BIOS is set accordingly.

25 ATTO Technology Celerity FC Storage Adapters Installation and Operation Manual

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Contents Celerity FC Storage Adapters Page Page Contents Updating hardware flash Troubleshooting Hardware installationConfiguring and updating drivers Fibre Channel is a key technology for storageAtto provides Fibre Channel solutions Celerity FC-42ES AdapterSoftware specifications Celerity FC-44ES AdapterPCI bus specifications Celerity FC-42XS AdapterCelerity FC-41XS Adapter Celerity FC-21PS Adapter Celerity FC-22XH Iopc specifications Celerity FC-24XLFeatures Celerity Selection GuideCelerity FC Storage Adapters Product Fibre Channel is a key technology for storage GlossaryTerm Definition LED System requirements Hardware installationInstallation Fibre Channel addressFC-42ES Adapter FC-44ES Adapter FC-42XS Adapter SFP LC optical Connector FC-41XS AdapterSFF duplex LC optical connector FC controller FC-21PS AdapterFC-22XH Storage Adapter On-board hubSFP LC optical Connectors PCI-X connector FC-24XL Advanced Storage AdapterFC controllers Page Windows 2000/XP/Server Configuring and updating driversInitial configuration Upgrading your existing Celerity FC driverPage Mac OS X driver installation, update Linux driver installation, updateNew or previous installation To update hardware flash on a PC using the Bios utilities To update hardware flash in all operating systemsLaunch the Configuration Tool Updating hardware flashMac OS TroubleshootingIf devices are not accessible General suggestionsLinux Select PropertiesSelect Device Manager Canadian standards Appendix a Standards and compliancesFCC standards radio and television interference European standardsUsage restrictions Scsi solutions Appendix B AccessoriesFibre Channel and iSCSI solutions Optical CablesUltra Product Features Appendix C Scsi adapter selection guideAppendix D Contact Atto Technology, Inc
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