Addonics Technologies HDU11SITDR Error Message, Hard Disk, Keys, Firmware Upgrade, About Copy HPA

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Basic Troubleshooting

LCD

If the LCD blank after the device is turned on, check that the power cable is properly connected and that the power supply is on.

Error Message

When the system is running a copy operation or hardware diagnostics, if the operation is manually terminated by pressing ESC an error message will be shown by the LCD. This may lead to an illegal operation and cause the device to stop reminding. If this happens, the device must be restarted.

Hard Disk

If unable to read the hard disk please check that the data and power cables are properly connected.

Keys

If pressing the keys on the front panel produces no response from the system, the keys may have malfunctioned. Please check the control panel to see if the wiring has come loose.

Firmware Upgrade

The device can be updated to new versions of ￿rmware through CD/DVD-ROM. If unable to update the ￿rmware, check that the ￿rmware was downloaded correctly. A failed ￿rmware upgrade may cause the duplicator to become inoperable. If the system is working normally, do not attempt this operation. If the system is already experiencing problems, please contact your distributor for

repairs.

Startup/Shutdown

Do not suddenly turn o￿ the power while the system is performing an operation. After shutting down normally, wait a moment (usually around 2 seconds) before starting the system again so it

can run its self-diagnostics.

About Copy HPA

The HPA (Host Protected Area) is a hidden data region de￿ned in ATA/ATAPI-4. This area is not usually accessible to software. The SATA HDD Duplicate Controller supports the copying of data from this hidden area.

Drive is locked (cannot be initialized after the SECURE ERASE or OVERWRITE)

1.Place drive in the source slot

2.Execute "PreScan" function for 1 minute

3.Press "ESC" key until you see "User Abort" on the LCD screen

4.Now remove the drive from the duplicator and connect it to your system, the HDD should be recognized and be able to initialize again

www.addonics.com

Technical Support (M-F 8:30am - 6:00pm PST)

Phone: 408-453-6212

Email: www.addonics.com/support/query/

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Contents User Guide Table Of Contents Basic Instructions Copy-36MBs 0% 235.7GB Functions Async Copy HDD Copy HDDCompare Async Compare PreScan SourceSource Size ReScan BusSecure Erase Overwrite SetupLanguage Copy Size Startup MenuAuto Compare Button SoundAuto Start Timer Device InfoSystem Info Fast CopyTolerance Size BootTime DelayQuick Compare Adv Setup Read Error SkipUpdate Firmware Compare FirmwareDiagnostic Full Erase HDDCopy HPA Load DefaultBurn Error Message Firmware UpgradeHard Disk KeysError Messages List Firmware Update Procedure