Moxa Technologies C104H/PCI Series user manual Windows NT system panic blue screen

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Troubleshooting

4.Windows NT system panic (blue screen).

The possible reason is an IRQ or I/O address conflict with other ISA Bus adapters, like LAN and SCSI boards, or the system BIOS. Please refer to the corresponding problem in the previous section “General Troubleshooting” for solutions.

Windows 95/98

This section is specific for troubleshooting under Windows 95/98. For general problems and solutions, please see the previous section, “General Troubleshooting”.

1.The system fails to find the Smartio C104H/PCI Series board!

-The board(s) is(are) not plugged properly.

-The slot with boards plugging in is defective, please try another slot until you find a good one.

-The board might be defective.

2.After the system reboots, the error message “C104/PCI Series (BusNo=x, DevNo=x, Port1=COMx) interrupt number is invalid!” appears.

This indicates that the MOXA board is found, but the IRQ is conflicting with other adapter. Make sure MOXA board’s IRQ is not conflicting with other adapter’s. Check the PCI BIOS IRQ settings and select an available IRQ for MOXA boards.

Smartio C104H/PCI Series User’s Manual 6-3

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Contents Smartio 4 Ports Serial Board for PCI Bus Jun 2nd Edition Smartio C104H/PCI Series User’s ManualCopyright Notice TrademarksDisclaimer Moxa Internet Services Introduction About This ManualTable of Contents Uart 16C550C DB37 Connector Pinouts Introduction Smartio The Smart Multiport Async SolutionOverview Board ApplicationsSurge Protection PCI SolutionOperating System Support Moxa Serial Comm ToolUart FeaturesWindows NT and Windows 95/98 ¡Ñ1 Check ListInstallation Guide InstallationProgramming Tools 6Smartio C104H/PCI Series User’s Manual Installing the Smartio C104H/PCI Series board Hardware InstallationConnecting the Fan-out Cable Software InstallationStep Windows NT Software InstallationFirst Time Installing Driver Installing DriverSoftware Installation Page Software Installation Page Software Installation Re-configure Port Setting Configuring Board and PortSoftware Installation Add Another C104H/PCI Series Board Configuration Remove Existing C104H/PCI Series Board Configuration Updating Driver Smartio/Industio Configuration Panel dialog boxWindows 95/98 Board and Port See Section First Time Driver Installation Stage First Time Driver Installation StageSee Section Port Configuration Stage See Section Board and Port Ready StagePage Software Installation Page Port Configuration Stage Page Software Installation Board and Port Ready Stage Select Ports Configuration tab Page Updating Driver Click on Moxa C104 PCI Series and click Properties button Removing driver Click OK button in Add/Remove Programs Properties dialog box PComm Installation Serial Programming ToolsWindows NT and Windows 95/98 consisting Utility PComm Programming LibraryDiagnostic Diagnostic for Moxa boards onlyMonitor for Moxa boards under Windows NT Only Terminal Emulator 6Smartio C104H/PCI Series User’s Manual RS-232 Cable Wiring Connection Cable and Cable WiringType 1 To connect C104H/PCI Series to a DTE device DTR GND DSR RTS CTSType 2 To connect C104H/PCI Series to a DCE device Connection Cable and Cable WiringGND RTS CTS DSR DTR DCD GND RTS CTS DTR DSR DCD 6Smartio C104H/PCI Series User’s Manual General Troubleshooting TroubleshootingSoftware Causes and Solutions System fails to find the Smartio C104H/PCI Series board Windows NT system panic blue screen4Smartio C104H/PCI Series User’s Manual Technical Reference SpecificationUart 16C550C RI1 DCD1 DTR1 GND DSR1 CTS1 RTS1 DB37 Connector Pinouts4Smartio C104H/PCI Serieses User’s Manual Smartio C104H/PCI Series Problem Report FormReturn Procedure