Moxa Technologies C104H/PCI Series user manual Return Procedure

Return Procedure

For product repair, exchange or refund, you must:

v Provide evidence of original purchase.

v Fill out the Problem Report Form (PRF) as detailed as possible for shorter product repair time.

v Obtain a Return Merchandise Authorization (RMA) number from the sales representative or dealer. v Carefully pack the product in an anti-static package, and send it, pre-paid, to the dealer. The RMA

number should be visible on the outside of the package, and include a description of the problem along with the return address and telephone number of a technical contact.