Q-Logic QLA2300 manual Troubleshooting, Problems After Installation, Hardware Problem Checklist

Section 3

Troubleshooting

3.1

Problems After Installation

There are three basic types of installation problems that can cause your QLA23xx board to function incorrectly: hardware problems, system configuration problems, and Fibre Channel problems. The following section provides itemized checklists to help you determine why your QLA23xx board is not functioning.

3.2

Hardware Problem Checklist

■Are all of the circuit cards installed securely in the system?

■Are all of the cables securely connected to the correct connectors? Be sure that the FC cables that attach from the QLA23xx board connectors to the device are connected correctly. For example, the optical transmit connector on the QLA23xx board must be connected to the optical receive connector on the device. Some connectors require a firm push to ensure proper seating. An easy way to check for correct seating is to switch the connectors on either the QLA23xx board or the device, then reboot your system. If the BIOS is enabled, devices attached to the QLA23xx board are displayed on the screen.

■Is the QLA23xx board installed correctly in the PCI slot? Is it seated firmly in the slot?

■Check for interference due to nonstandard PCI connectors.

■Is the Fast!UTIL data rate setting correct? See section A.2.6 for information about setting the data rate.

■Are all external peripherals properly powered up? See section A.3 for information about displaying attached devices.

3.3

System Configuration Problem Checklist

All PCI-compliant and PCI-X-compliant systems automatically detect 32-bit or 64-bit boards and set the appropriate bus speed (for example, 33 MHz or 66 MHz). Check the motherboard for proper configuration (see section 2.5).

See the documentation supplied with your computer, or contact your computer dealer to determine if your motherboard requires special configuration.

FC2251101-00 D 3-1