TROUBLESHOOTING, SERVICE, AND WARRANTY INFORMATION
Use the table below to solve minor installation and operation problems. Refer to the APC Web site, www.apc.com for assistance with complex UPS problems.
| PROBLEM AND POSSIBLE |
|
|
| SOLUTION | ||
|
| CAUSE |
|
|
|
| |
UPS WILL NOT TURN ON |
|
|
|
| |||
Battery not connected properly. |
| Check that the battery connectors are fully engaged. | |||||
|
| button not pushed. |
| Press the |
|
| button once to power the UPS and the connected equipment. |
|
|
|
|
| |||
|
|
|
| ||||
UPS not connected to utility |
| Check that the power cable from the UPS to the utility power supply is securely | |||||
power supply. |
| connected at both ends. | |||||
Very low or no utility voltage. |
| Check the utility power supply to the UPS by plugging in a table lamp. If the | |||||
|
|
|
| light is very dim, have the utility voltage checked. | |||
|
|
|
|
|
|
| |
UPS WILL NOT TURN OFF |
|
|
|
| |||
|
| button not pushed. |
| Press the |
|
| button once to turn the UPS off. |
|
|
| |||||
Internal UPS fault. |
| Do not attempt to use the UPS. Unplug the UPS and have it serviced | |||||
|
|
|
| immediately. |
| ||
|
|
|
|
|
| ||
UPS BEEPS OCCASIONALLY |
|
|
|
| |||
Normal UPS operation when |
| None. The UPS is protecting the connected equipment. | |||||
running on battery. |
|
|
|
|
| ||
|
| ||||||
UPS DOES NOT PROVIDE EXPECTED BACKUP TIME | |||||||
The UPS battery(s) are weak |
| Charge the battery(s). Battery modules require recharging after extended outages. | |||||
due to a recent outage or |
| They wear faster when put into service often or when operated at elevated | |||||
battery(s) are near the end of |
| temperatures. If the battery(s) are near the end of their service life, consider | |||||
their service life. |
| replacing the battery(s) even if the Replace Battery LED is not illuminated. | |||||
|
|
| |||||
FRONT PANEL LEDS FLASH SEQUENTIALLY |
| ||||||
The UPS has been shut down | None. The UPS will restart automatically when utility power returns. | ||||||
remotely through software or an |
|
|
|
| |||
optional accessory card. |
|
|
|
| |||
|
| ||||||
ALL LEDS ARE OFF AND THE UPS IS PLUGGED INTO A WALL OUTLET | |||||||
The UPS is shut down and the | None. The UPS will return to normal operation when the power is restored and | ||||||
battery is discharged from an | the battery has a sufficient charge. | ||||||
extended outage. |
|
|
|
| |||
|
| ||||||
BYPASS AND OVERLOAD LEDS ILLUMINATE, UPS EMITS A SUSTAINED ALARM TONE | |||||||
The UPS is overloaded | The connected equipment exceeds the specified “maximum load” as defined in | ||||||
|
|
|
| Specifications on the APC Web site, www.apc.com. | |||
|
|
|
| The alarm remains on until the overload is removed. Disconnect nonessential | |||
|
|
|
| equipment from the UPS to eliminate the overload condition. | |||
|
|
|
|
|
|
|
|
17