Patton electronic 3034/3038 manual Contact information, Patton support headquarters in the USA

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Model 3034/3038 Getting Started Guide

7 • Contacting Patton for assistance

 

 

Introduction

This chapter contains the following information:

“Contact information”—describes how to contact Patton technical support for assistance.

“Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the warranty and obtaining a return merchandise authorization (RMA).

Contact information

Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems.

Patton support headquarters in the USA

Online support: available at www.patton.com

E-mail support: e-mail sent to support@patton.com will be answered within 1 business day

Telephone support: standard telephone support is available five days a week—from 8:00 am to 5:00 pm EST (1300 to 2200 UTC/GMT)—by calling +1 (301) 975-1007

Fax: +1 (253) 663-5693

Alternate Patton support for Europe, Middle East, and Africa (EMEA)

Online support: available at www.patton-inalp.com

E-mail support: e-mail sent to support@patton-inalp.comwill be answered within 1 business day

Telephone support: standard telephone support is available five days a week—from 8:00 am to 5:00 pm CET (0900 to 1800 UTC/GMT)—by calling +41 (0)31 985 25 55

Fax: +41 (0)31 985 25 26

Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship- ment. All of our products are backed by a comprehensive warranty program.

Note If you purchased your equipment from a Patton Electronics reseller, ask your reseller how you should proceed with warranty service. It is often more con- venient for you to work with your local reseller to obtain a replacement.

Patton services our products no matter how you acquired them.

Warranty coverage

Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod- uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work- manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.

Introduction

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Contents Models 3034/3038 Mailsupport@patton.com Summary Table of Contents Table of Contents Sync Serial Configuration Cabling List of Figures List of Tables Structure About this guideAudience Impaired functioning PrecautionsGeneral observations Safety when working with electricityGeneral conventions Typographical conventions used in this documentGeneral information Chapter contentsModel Model 3034/3038 OverviewModel 3034/3038 Features Features and BenefitsModel 3034/3038 rear panel Rear and Front PanelsModels V.35 DTE interface on a DB-25 female connector LED Model 3034/3038 front panelApplications overview Typical application for Model 3034/3038 Typical Model 3034/3038 ApplicationModel 3034/3038 installation Create a network diagram see section Network information on Planning the installationNetwork Diagram Site logInstalling the Model 3034/3038 Connect the cables in the following order Installing cablesModels with an X.21 port 3034/D and 3038/D Models with a V.35 port 3034/C and 3038/CConnecting the power supply Connecting to the dual BNC connectorsExternal AC Power Supply Internal AC Power SupplyTo Power Supply Jack External DC Power SupplyInitial configuration Introduction Connecting the Model 3034/3038 to your PCConnecting and logging in via the Ethernet port Configuring the desired IP address Connecting and logging in via the Console portFactory-default IP settings Login Connecting the Model 3034/3038 to the networkChanging the IP address Saving the IP addressRS-232 port configuration Configuration Overview OverviewPort Configuration Web Management Interface WMIExample show cont terminal command Command Line Interface CLISync Serial Configuration See the section Web Management Interface WMI on Example show controller sync-serial command Contacting Patton for assistance Contact information Warranty coveragePatton support headquarters in the USA Fax +1 253Patton Electronics Company RMA numbersAppendix a Compliance information Compliance SafetyRadio and TV Interference FCC Part 68 Acta StatementAuthorized European Representative Industry Canada NoticeCE Declaration of Conformity Appendix B Specifications RS-232 Ports CommandsComposite Ports Ethernet PortsTemperature 0-40C IP ServicesIP Connectivity Operating EnvironmentAppendix C Cabling DB-9 serial port ConsoleEthernet Appendix D Port pin-outs EIA-561 RJ-45 8-pin port Console port35 DB-25 connector 21 DB-15 connector T1/E1 RS-232 Appendix E End user license agreement End User License Agreement Other licenses Termination

3034/3038 specifications

The Patton Electronic 3034/3038 is a robust communication platform designed to facilitate connectivity in various networking environments. Tailored for both enterprise and industrial applications, the 3034/3038 is known for its efficiency, reliability, and advanced features which enhance network performance.

One of the standout attributes of the 3034/3038 is its support for multiple interfaces, making it versatile for a wide range of installations. It offers options such as T1, E1, and V.35, ensuring compatibility with legacy systems while providing support for modern networking demands. This adaptability allows businesses to leverage existing infrastructure while smoothly transitioning to newer technologies.

The Patton 3034/3038 also incorporates superior signal regeneration capabilities. With built-in error correction, jitter buffering, and signal conditioning, these devices effectively maintain data integrity over long-distance transmissions. This can prove crucial in environments where reliable communication is necessary, such as in financial services or emergency response systems.

Another key feature is its ease of management. The device supports SNMP (Simple Network Management Protocol), enabling IT administrators to monitor and manage network performance seamlessly. The user-friendly interface allows for remote diagnostics and configuration, minimizing downtime and reducing the need for on-site visits.

In terms of security, the 3034/3038 provides robust features to ensure data privacy and integrity. These include support for encryption protocols, ensuring that sensitive information remains protected during transmission. This aspect is vital in sectors handling confidential data, such as healthcare and banking.

The 3034/3038 is designed for durability and reliability. Built to withstand harsh environmental conditions, it can operate effectively in industrial settings. The device is also equipped with power redundancy features, which enhance its reliability, ensuring continuous operation and minimizing the risk of interruptions.

Overall, the Patton Electronic 3034/3038 is a powerful solution for businesses looking to enhance their networking capabilities. With its range of features, robust technology, and focus on reliability and security, it serves as an essential tool in creating efficient, high-performance communication networks. Whether for modern enterprises or industrial applications, this device proves to be a valuable asset capable of meeting diverse connectivity needs.