Polycom VS4000 manual Call Log, Information in the CDR, To view the CDR via the web interface

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Chapter 6 - System Usage and Statistics

Call Log

The Call Log screen provides the system’s call history in the Call Detail Report (CDR). You can view the CDR from the web interface, and you can download the data in CSV format for sorting and formatting.

CSV stands for Comma Separated Value. CSV files can be imported into spreadsheet and database programs.

Every call that connects is added to the CDR, whether it is a call that you make or that you receive. If a call does not connect, the report shows the reason. In multipoint calls, each far site is shown as a separate call, but all have the same conference number.

The CDR does not include incoming calls that the system does not answer, so if calls were missed while Do Not Disturb was enabled, details will not be included in the CDR.

To view the CDR via the web interface:

1.On a PC, open a web browser.

2.In the browser address line, enter the system’s IP address, for example, http://255.255.255.255, to go to the system’s web interface.

3.Enter admin as the user name, and the admin password, if a password has been established.

4.Click Set Up System > Diagnostics > Call Log to view the details of the file.

Information in the CDR

This table describes the data fields in the Call Detail Report.

Data

Description

 

 

Row ID

Each call is logged on the first available row. A call is a

 

connection to a single site, so there may be more than one call

 

in a conference.

 

 

Start Date

The call start date, in the format dd-mmm-yyyy.

 

 

Start Time

The call start time, in the 24-hour format hh:mm:ss.

 

 

End Date

The call end date.

 

 

End Time

The call end time.

 

 

© Polycom, Inc.

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Contents Release March 2004 Edition 3725-21650-001/A Trademark Information Contents Configuring Network Use Managing the System Remotely Cause Codes How to Contact Technical Support By Telephone By InternetPredeployment Planning Isdn Provisioning Predeployment WorksheetAbout this Guide Page What’s in this chapter? Introducing ViewStation EX, ViewStation FX VS4000 SystemsAES Encryption Support Key FeaturesBreakthrough Video Quality Industry-Leading Audio QualityRich Conference Experience Additional Security FeaturesEasy Calling Network Flexibility Enhanced User ExperienceRemote Management Easy InstallationMain System Remote ControlStandard System Components Microphone Power SupplyMain Camera System Description Hardware KitCables Hardware kit that comes with the system includesCable Name System Description Documentation Network Interface Module System Description Optional System ComponentsNetwork Interface Modules Additional Microphone PodDocument Camera or Other Additional Camera Visual Concert FXSystem Number of Monitors Type of Monitors Additional MonitorProjector Other Optional Components Setting Up Your System Hardware To position the system Standard System Set-upPositioning the Main System Setting Up Your System Hardware Original VS4000 Enhanced VS4000 To connect a Polycom PowerCam to the VS4000Monitor Video Audio Composite Outputs Main MonitorViewStation EX ViewStation FX To connect a monitor to a VS4000 system Microphone To connect a microphone podMicrophone VS4000 Power To connect the power supplyTo install batteries in the remote control Optional Equipment Set-up If your Isdn network is You will need Isdn Network Hardware ChecklistNetwork interface To install a Quad BRI network interface moduleQuad BRI System side ViewStation EX ViewStation FX PRI Network Interface Module System side ViewStation EX ViewStation FX To install the PRI network interface module35/RS-449/RS-530 System side ViewStation EX ViewStation FX To install a V.35/RS-449/RS-530 network interface moduleTo connect an additional microphone pod You can connect an additional microphone pod to the systemVisual Concert FX System ViewStation EX ViewStation FX To connect a Visual Concert FXTo a ViewStation EX or ViewStation FX To a VS4000 system To connect a document cameraEnhanced VS4000 Connect an To connect an additional PowerCamTo a ViewStation FX system To a VS4000 system Original VS4000Connect an S-videoCamera 4 Control To connect an additional PTZ camera other than PowerCamCamera Enhanced VS4000 Connect an Camera 4 YMonitor 2, 3, 4 Y Video Monitor 2, 3, 4 C To connect an additional TV monitorMonitor 3 S-Video ViewStation FX onlyXvga Monitor VS4000 ViewStation EX VS4000 ViewStation FXTo connect a projector Outputs VS4000 To connect a VCR to playTo connect a VCR to record InputsOther Optional Components Page Configuring Network Use This information Should be provided by your Network Connectivity ChecklistGetting the Network Ready To access the system using the web interface Using the Setup WizardSetting Description Configuring Video Call PreferencesTo configure video call preferences Configure these settingsGo to System Info Admin Setup LAN/H.323 LAN/Intranet LAN Configuring IP CallingConfiguring LAN Support To configure LAN supportTo configure Advanced LAN properties To set up the system to work with a firewall or NAT Configuring the System for Use with a Firewall or NATConfigure the system for specific products as follows Go to System Info Admin Setup LAN/H.323 H.323 Setup Specifying H.323 SettingsTo specify H.323 Settings To configure the system to use a gatekeeper Configuring Dialing SpeedsConfiguring the System to Use a Gatekeeper To configure the dialing speeds available to usersGo to System Info Admin Setup LAN/H.323 H.323 Gateway Configuring the System to Use a GatewayTo configure the system to use a gateway IP Precedence Diffserv Specifying Quality of ServiceTo specify the Quality of Service Go to System Info Admin Setup LAN/H.323 QOSConfiguring Inverse Multiplexer Imux Settings Configuring Isdn SupportSelect Start To configure Inverse Multiplexer Imux settingsGo to System Info Admin Setup Video Network Imux Choose Then do thisGo to System Info Admin Setup Video Network Isdn Network Configuring the Quad BRI Network InterfaceConfiguring the PRI Network Interface To configure the Isdn Network settingsSelect Advanced PRI Setup and configure these settings To set up PRI network supportYou can view the following read-only information To configure the PRI channelsTo access PRI Information Go to System Info Admin Setup Video Network Video Network Configuring the Serial V.35/RS-449/RS-530 Network InterfaceTo configure serial video network settings To choose a calling profile for the connected equipment To configure serial interface control signalsGo to System Info Admin Settings Video Network Advanced Select Advanced Dialing and configure these settingsTo select dialing speeds To configure Broadcast Mode settingsSelect Broadcast Mode Setup and configure these settings Go to System Info Admin Setup Security Crypto Resync To configure crypto resyncTo configure the Global Address Book Server settings Configuring the Global Address BookConfiguring the Global Address Book Server Settings Gateway Number Type Possible Alias Setting Global Address Book PreferencesTo set the Global Address Book preferences Enter the Private Network Numbers for each line Configuring the System for Use on a Private NetworkSelect OneDial Preferences and configure these settings To configure the system for a Private NetworkSettings Country Setting the Dialing RulesConfigure these Dialing Rules Country specified in System Info Admin Setup GeneralNumbers from the Global Directory If you have trouble making video calls Placing a Test CallTo place a test call To complete this task This way Do this Following table describes how to update your systemUpdate your system Update additional systems Keeping your Software CurrentClient when it is connected to a LAN Admin Setup LAN/H.323 LAN/IntranetSetting will not take effect if the system is If the system has previously been configuredAdministrator password Setting will not take effect if the systemConfigured as a Dhcp server, it reverts to Being a Dhcp client when it is connected toDesigning the User Experience To reset a forgotten Admin Password Managing User Access to Settings and FeaturesSetting the Admin Password To set or change the Admin PasswordVCR Screens that Require the Admin Password for AccessLetting Users Customize the Workspace Go to System Info Admin Setup General Setup, then selectLimiting What Users Can Do With the System Designing Video and Audio BehaviorsTo set up cameras VS4000 only Configuring Camera SettingsTo configure camera settings Go to System Info Admin Setup Video/Cameras CamerasGo to System Info Admin Setup Video/Cameras TV Monitors Configuring TV MonitorsTo configure TV monitors VGA Output with No Graphics Specify screen appearance Configuring the Content DisplayTo configure the content display Send content when PC connected Specifies whether toGo to System Info Admin Setup Video/Cameras VGA Input To configure VGA Input CalibrationGo to System Info Admin Setup Video/Cameras VCR Configuring a VCR to Record CallsTo configure call recording with a VCR Go to System Info Admin Setup Software/Hardware RS-232 Configuring Telephone and Audio SettingsConfiguring for Use with a Touch Panel Control Go to System Info Admin Setup Phone/AudioClick Show Closed Caption Log in using this informationDisplaying Closed Captions To supply closed captions for a conferenceTo configure a data conference Configuring Data Conferences and Streaming CallsConfiguring Data Conferences Configuring and Starting Streaming CallsSelect Call Type Select Stop Streaming Press Call Hang Up on the remote controlTo stream a conference To stop streaming a conferenceClick View Streaming Video To stream a conference using the web interfaceTo view a streamed conference Click View a MeetingFor information about See Configuring General SetupGo to System Info Admin Setup General Setup Designing General System BehaviorsSelect and configure these settings Enter the multipoint key provided Configuring Multipoint CallingSite Originating system site To place a cascaded callSite Go to System Info Admin Setup Video Network Multipoint Setup To configure multipoint videoTo set the call answer mode Setting the Call Answering ModeEnter the AES encryption key provided Configuring AES EncryptionUnder Encryption, configure these settings Setting Passwords and Security Options Go to System Info Admin Setup LAN/H.323 NTP Setup Setting System TimeHelping Users Get Started Page Managing the System Remotely Internet Explorer Netscape Using the Web InterfaceTo configure your browser to use the web interface Using the Pmac Wizard To add or edit entries Using the Address Book UtilityAdding or editing address book entries Maintaining address book entries on systemsTo upload a previously-saved file Maintaining address book files on your PCTo transfer address book entries between systems To save address book files to your PCGo to System Info Admin Setup LAN/H.323 Global Management Using the System with GMSTo configure Global Management settings and servers Validate Account Number Help and select Technical Support To configure Global Management contact informationGo to System Info Admin Settings LAN/H.323 Snmp Setting Up SnmpTo configure the ViewStation system for Snmp Management Page System Usage and Statistics To view the System Information screen Select Set Up System to view the System Information screenSystem Information To view the Advanced Network Statistics Network Statistics and Advanced StatisticsCall Status To view the Network StatisticsTo view the Call Status Go to System Info Diagnostics Call StatusData Description Call LogInformation in the CDR To view the CDR via the web interfaceSame conference ID To get a CDR Call Detail Report CDR ArchivesPage Diagnostics and General Troubleshooting To send a message via the web interface Go to Set Up System Diagnostics Send MessageSending a Message System Management Screens Quick ReferenceTo access the Diagnostics screens from the web interface Diagnostics ScreensTo access the Diagnostics screens on the system Go to System Info DiagnosticsCall Log Call Status screenCall Status Call Log screenSelect Near End Loop Near End Loop test On the Diagnostics screenColor Bar test On the Diagnostics screen IP Connectivity ToolsSelect Audio Meter Generate Tone testSelect Test System Audio Audio Meter screenOperation At the system ViewStation web interface Network Line Check Icons IndicatorsWhen the system displays It means System LightsNetwork Interface Lights When the Quad BRI network Interface module displays It meansUpdated a few seconds Symptom System Cause Solution General TroubleshootingCritical Problems Fuse will void the equipment WarrantyRear panel, cable adapter, Severe Problems Symptom System Cause Solution Troubleshooting Notes on page C-1 Speeds screen Diagnostics Ping to determineSettings Video Network Dialing Mute icon Moderate IssuesDiagnostics Audio. You should hear Dhcp Client is on and no Minor IssuesAudio system TV Monitors screen On the Diagnostics CallAdmin Settings Video/Cameras System Info Admin Setup Video/Cameras Cameras screen Disconnect System Behavior Meaning Normal System BehaviorsBy Telephone How to Contact Technical SupportPage What’s in this Appendix? Installation NotesParameter Maximum recommended value Predeployment PlanningIsdn PRI Isdn ProvisioningIsdn BRI Appendix a Installation Notes Page Network Configuration Notes Predeployment Worksheet If using Global Management Server Page Code Cause Definition Troubleshooting NotesCause Codes Status Inquiry To it Was not a suspended call pending. This might be a An unspecified D-channel error when no other standard Page Important Safeguards Safety and Legal NoticesLimitation of Remedies and Damages EEA Regulatory Notices Australia Japan Underwriters Laboratories Statement Page BRI IndexIndex Index LAN Index Index CSU VGAIndex
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VS4000 specifications

The Polycom VS4000 is a versatile video conferencing system designed to enhance the quality and effectiveness of real-time communication for businesses of various sizes. Known for its high-definition video and audio capabilities, the VS4000 aims to deliver an immersive communication experience that fosters collaboration and efficiency.

One of the standout features of the Polycom VS4000 is its support for high-definition video resolutions, which can range up to 1080p. This ensures that users experience crystal-clear visuals during calls, allowing for better engagement and understanding. In addition to video clarity, the VS4000 incorporates Polycom's renowned audio technology, including Acoustic Clarity and NoiseBlock, which work together to provide exceptional sound quality. This means that conversations feel natural and in-person, minimizing the typical distractions found in conventional audio systems.

Another key characteristic of the Polycom VS4000 is its scalability. This system can accommodate various configurations, making it ideal for small huddle rooms, larger conference rooms, or even enterprise-level deployments. Its modularity allows users to integrate the VS4000 with an array of peripherals, such as cameras, microphones, and display equipment, providing flexibility to tailor the setup based on specific requirements.

Interoperability is another significant advantage of the Polycom VS4000. The system is compliant with various industry standards, which enables seamless integration with different video conferencing solutions and platforms. This feature is increasingly vital in today's multi-vendor environments, where companies often utilize various technologies across their organization.

The VS4000 also includes advanced features such as multi-site conferencing and content sharing capabilities. Users can connect with multiple participants in different locations while sharing presentations, documents, and other materials in real-time. This functionality enhances collaboration and ensures that all participants have access to the same information, regardless of their location.

Moreover, the Polycom VS4000 supports the use of the Polycom RealPresence platform, enabling additional functionalities such as cloud services and enhanced security features. The system ensures that both the data and communications remain secure, addressing growing concerns about privacy in corporate communications.

In conclusion, the Polycom VS4000 is a powerful video conferencing solution that combines advanced technologies with user-friendly features. Its high-definition video and audio quality, scalability, interoperability, and collaboration tools make it an attractive choice for businesses looking to improve their communication strategies and strengthen team interactions. Whether in a small meeting room or a large corporate office, the Polycom VS4000 provides a reliable and state-of-the-art conferencing experience.