Polycom VS4000 manual An unspecified D-channel error when no other standard

Page 163

Appendix C - Troubleshooting Notes

Code

Cause

Definition

 

 

 

101

Message not

The remote equipment received a message that does

 

compatible with call

not correspond to the current state of the connection.

 

state

This is usually due to a D-channel error.

 

 

 

102

Recovery on timer

A time-out has triggered an error-handling (recovery)

 

expiry

procedure. This problem is typically temporary.

 

 

 

111

Protocol error,

An unspecified D-channel error when no other standard

 

unspecified

cause applies.

 

 

 

127

Interworking,

An event occurred within a network that does not

 

unspecified

provide causes for the action that it takes. The precise

 

 

problem is unknown.

 

 

 

145

ISDN layer 1 and/or

User needs to check cabling, ISDN adapter status and

 

2 link not established

network connections.

 

 

 

146

ISDN layer 3

There is either a switch protocol error, or (in the United

 

connection to the

States or Canada) a SPID assignment problem.

 

ISDN switch/network

 

 

inactive

 

 

 

 

255

ISDN command

The ISDN signaling code has encountered an error

 

processing error

processing an ISDN action. ISDN adapter busy-wait

 

 

and retry.

 

 

 

© Polycom, Inc.

C-5

Image 163
Contents Release March 2004 Edition 3725-21650-001/A Trademark Information Contents Configuring Network Use Managing the System Remotely Cause Codes How to Contact Technical Support By Telephone By InternetPredeployment Planning Isdn Provisioning Predeployment WorksheetAbout this Guide Page What’s in this chapter? Introducing ViewStation EX, ViewStation FX VS4000 SystemsAES Encryption Support Key FeaturesBreakthrough Video Quality Industry-Leading Audio QualityEasy Calling Additional Security FeaturesRich Conference Experience Network Flexibility Enhanced User ExperienceRemote Management Easy InstallationStandard System Components Remote ControlMain System Main Camera Power SupplyMicrophone System Description Hardware KitCables Hardware kit that comes with the system includesCable Name System Description Documentation Network Interface Module System Description Optional System ComponentsNetwork Interface Modules Additional Microphone PodDocument Camera or Other Additional Camera Visual Concert FXProjector Additional MonitorSystem Number of Monitors Type of Monitors Other Optional Components Setting Up Your System Hardware Positioning the Main System Standard System Set-upTo position the system Setting Up Your System Hardware Original VS4000 Enhanced VS4000 To connect a Polycom PowerCam to the VS4000ViewStation EX ViewStation FX Main MonitorMonitor Video Audio Composite Outputs To connect a monitor to a VS4000 system Microphone VS4000 To connect a microphone podMicrophone Power To connect the power supplyTo install batteries in the remote control Optional Equipment Set-up If your Isdn network is You will need Isdn Network Hardware ChecklistQuad BRI System side ViewStation EX ViewStation FX To install a Quad BRI network interface moduleNetwork interface PRI Network Interface Module System side ViewStation EX ViewStation FX To install the PRI network interface module35/RS-449/RS-530 System side ViewStation EX ViewStation FX To install a V.35/RS-449/RS-530 network interface moduleTo connect an additional microphone pod You can connect an additional microphone pod to the systemVisual Concert FX System ViewStation EX ViewStation FX To connect a Visual Concert FXTo a ViewStation EX or ViewStation FX To a VS4000 system To connect a document cameraEnhanced VS4000 Connect an To connect an additional PowerCamTo a ViewStation FX system To a VS4000 system Original VS4000Connect an S-videoCamera 4 Control To connect an additional PTZ camera other than PowerCamCamera Enhanced VS4000 Connect an Camera 4 YMonitor 2, 3, 4 Y Video Monitor 2, 3, 4 C To connect an additional TV monitorMonitor 3 S-Video ViewStation FX onlyXvga Monitor VS4000 ViewStation EX VS4000 ViewStation FXTo connect a projector Outputs VS4000 To connect a VCR to playTo connect a VCR to record InputsOther Optional Components Page Configuring Network Use Getting the Network Ready Network Connectivity ChecklistThis information Should be provided by your To access the system using the web interface Using the Setup WizardSetting Description Configuring Video Call PreferencesTo configure video call preferences Configure these settingsGo to System Info Admin Setup LAN/H.323 LAN/Intranet LAN Configuring IP CallingConfiguring LAN Support To configure LAN supportTo configure Advanced LAN properties To set up the system to work with a firewall or NAT Configuring the System for Use with a Firewall or NATConfigure the system for specific products as follows To specify H.323 Settings Specifying H.323 SettingsGo to System Info Admin Setup LAN/H.323 H.323 Setup To configure the system to use a gatekeeper Configuring Dialing SpeedsConfiguring the System to Use a Gatekeeper To configure the dialing speeds available to usersTo configure the system to use a gateway Configuring the System to Use a GatewayGo to System Info Admin Setup LAN/H.323 H.323 Gateway IP Precedence Diffserv Specifying Quality of ServiceTo specify the Quality of Service Go to System Info Admin Setup LAN/H.323 QOSConfiguring Inverse Multiplexer Imux Settings Configuring Isdn SupportSelect Start To configure Inverse Multiplexer Imux settingsGo to System Info Admin Setup Video Network Imux Choose Then do thisGo to System Info Admin Setup Video Network Isdn Network Configuring the Quad BRI Network InterfaceConfiguring the PRI Network Interface To configure the Isdn Network settingsSelect Advanced PRI Setup and configure these settings To set up PRI network supportTo access PRI Information To configure the PRI channelsYou can view the following read-only information To configure serial video network settings Configuring the Serial V.35/RS-449/RS-530 Network InterfaceGo to System Info Admin Setup Video Network Video Network To choose a calling profile for the connected equipment To configure serial interface control signalsGo to System Info Admin Settings Video Network Advanced Select Advanced Dialing and configure these settingsSelect Broadcast Mode Setup and configure these settings To configure Broadcast Mode settingsTo select dialing speeds Go to System Info Admin Setup Security Crypto Resync To configure crypto resyncConfiguring the Global Address Book Server Settings Configuring the Global Address BookTo configure the Global Address Book Server settings To set the Global Address Book preferences Setting Global Address Book PreferencesGateway Number Type Possible Alias Enter the Private Network Numbers for each line Configuring the System for Use on a Private NetworkSelect OneDial Preferences and configure these settings To configure the system for a Private NetworkSettings Country Setting the Dialing RulesConfigure these Dialing Rules Country specified in System Info Admin Setup GeneralNumbers from the Global Directory To place a test call Placing a Test CallIf you have trouble making video calls To complete this task This way Do this Following table describes how to update your systemUpdate your system Update additional systems Keeping your Software CurrentClient when it is connected to a LAN Admin Setup LAN/H.323 LAN/IntranetSetting will not take effect if the system is If the system has previously been configuredAdministrator password Setting will not take effect if the systemConfigured as a Dhcp server, it reverts to Being a Dhcp client when it is connected toDesigning the User Experience To reset a forgotten Admin Password Managing User Access to Settings and FeaturesSetting the Admin Password To set or change the Admin PasswordVCR Screens that Require the Admin Password for AccessLetting Users Customize the Workspace Go to System Info Admin Setup General Setup, then selectLimiting What Users Can Do With the System Designing Video and Audio BehaviorsTo set up cameras VS4000 only Configuring Camera SettingsTo configure camera settings Go to System Info Admin Setup Video/Cameras CamerasTo configure TV monitors Configuring TV MonitorsGo to System Info Admin Setup Video/Cameras TV Monitors VGA Output with No Graphics Specify screen appearance Configuring the Content DisplayTo configure the content display Send content when PC connected Specifies whether toGo to System Info Admin Setup Video/Cameras VGA Input To configure VGA Input CalibrationTo configure call recording with a VCR Configuring a VCR to Record CallsGo to System Info Admin Setup Video/Cameras VCR Go to System Info Admin Setup Software/Hardware RS-232 Configuring Telephone and Audio SettingsConfiguring for Use with a Touch Panel Control Go to System Info Admin Setup Phone/AudioClick Show Closed Caption Log in using this informationDisplaying Closed Captions To supply closed captions for a conferenceTo configure a data conference Configuring Data Conferences and Streaming CallsConfiguring Data Conferences Configuring and Starting Streaming CallsSelect Call Type Select Stop Streaming Press Call Hang Up on the remote controlTo stream a conference To stop streaming a conferenceClick View Streaming Video To stream a conference using the web interfaceTo view a streamed conference Click View a MeetingFor information about See Configuring General SetupGo to System Info Admin Setup General Setup Designing General System BehaviorsSelect and configure these settings Enter the multipoint key provided Configuring Multipoint CallingSite To place a cascaded callSite Originating system site Go to System Info Admin Setup Video Network Multipoint Setup To configure multipoint videoTo set the call answer mode Setting the Call Answering ModeUnder Encryption, configure these settings Configuring AES EncryptionEnter the AES encryption key provided Setting Passwords and Security Options Go to System Info Admin Setup LAN/H.323 NTP Setup Setting System TimeHelping Users Get Started Page Managing the System Remotely To configure your browser to use the web interface Using the Web InterfaceInternet Explorer Netscape Using the Pmac Wizard To add or edit entries Using the Address Book UtilityAdding or editing address book entries Maintaining address book entries on systemsTo upload a previously-saved file Maintaining address book files on your PCTo transfer address book entries between systems To save address book files to your PCTo configure Global Management settings and servers Using the System with GMSGo to System Info Admin Setup LAN/H.323 Global Management Validate Account Number Help and select Technical Support To configure Global Management contact informationTo configure the ViewStation system for Snmp Management Setting Up SnmpGo to System Info Admin Settings LAN/H.323 Snmp Page System Usage and Statistics System Information Select Set Up System to view the System Information screenTo view the System Information screen To view the Advanced Network Statistics Network Statistics and Advanced StatisticsCall Status To view the Network StatisticsTo view the Call Status Go to System Info Diagnostics Call StatusData Description Call LogInformation in the CDR To view the CDR via the web interfaceSame conference ID To get a CDR Call Detail Report CDR ArchivesPage Diagnostics and General Troubleshooting To send a message via the web interface Go to Set Up System Diagnostics Send MessageSending a Message System Management Screens Quick ReferenceTo access the Diagnostics screens from the web interface Diagnostics ScreensTo access the Diagnostics screens on the system Go to System Info DiagnosticsCall Log Call Status screenCall Status Call Log screenSelect Near End Loop Near End Loop test On the Diagnostics screenColor Bar test On the Diagnostics screen IP Connectivity ToolsSelect Audio Meter Generate Tone testSelect Test System Audio Audio Meter screenOperation At the system ViewStation web interface Network Line Check Icons IndicatorsWhen the system displays It means System LightsNetwork Interface Lights When the Quad BRI network Interface module displays It meansUpdated a few seconds Critical Problems General TroubleshootingSymptom System Cause Solution Fuse will void the equipment WarrantyRear panel, cable adapter, Severe Problems Symptom System Cause Solution Troubleshooting Notes on page C-1 Settings Video Network Dialing Diagnostics Ping to determineSpeeds screen Diagnostics Audio. You should hear Moderate IssuesMute icon Dhcp Client is on and no Minor IssuesAudio system Admin Settings Video/Cameras On the Diagnostics CallTV Monitors screen System Info Admin Setup Video/Cameras Cameras screen Disconnect System Behavior Meaning Normal System BehaviorsBy Telephone How to Contact Technical SupportPage What’s in this Appendix? Installation NotesParameter Maximum recommended value Predeployment PlanningIsdn PRI Isdn ProvisioningIsdn BRI Appendix a Installation Notes Page Network Configuration Notes Predeployment Worksheet If using Global Management Server Page Cause Codes Troubleshooting NotesCode Cause Definition Status Inquiry To it Was not a suspended call pending. This might be a An unspecified D-channel error when no other standard Page Important Safeguards Safety and Legal NoticesLimitation of Remedies and Damages EEA Regulatory Notices Australia Japan Underwriters Laboratories Statement Page BRI IndexIndex Index LAN Index Index CSU VGAIndex
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VS4000 specifications

The Polycom VS4000 is a versatile video conferencing system designed to enhance the quality and effectiveness of real-time communication for businesses of various sizes. Known for its high-definition video and audio capabilities, the VS4000 aims to deliver an immersive communication experience that fosters collaboration and efficiency.

One of the standout features of the Polycom VS4000 is its support for high-definition video resolutions, which can range up to 1080p. This ensures that users experience crystal-clear visuals during calls, allowing for better engagement and understanding. In addition to video clarity, the VS4000 incorporates Polycom's renowned audio technology, including Acoustic Clarity and NoiseBlock, which work together to provide exceptional sound quality. This means that conversations feel natural and in-person, minimizing the typical distractions found in conventional audio systems.

Another key characteristic of the Polycom VS4000 is its scalability. This system can accommodate various configurations, making it ideal for small huddle rooms, larger conference rooms, or even enterprise-level deployments. Its modularity allows users to integrate the VS4000 with an array of peripherals, such as cameras, microphones, and display equipment, providing flexibility to tailor the setup based on specific requirements.

Interoperability is another significant advantage of the Polycom VS4000. The system is compliant with various industry standards, which enables seamless integration with different video conferencing solutions and platforms. This feature is increasingly vital in today's multi-vendor environments, where companies often utilize various technologies across their organization.

The VS4000 also includes advanced features such as multi-site conferencing and content sharing capabilities. Users can connect with multiple participants in different locations while sharing presentations, documents, and other materials in real-time. This functionality enhances collaboration and ensures that all participants have access to the same information, regardless of their location.

Moreover, the Polycom VS4000 supports the use of the Polycom RealPresence platform, enabling additional functionalities such as cloud services and enhanced security features. The system ensures that both the data and communications remain secure, addressing growing concerns about privacy in corporate communications.

In conclusion, the Polycom VS4000 is a powerful video conferencing solution that combines advanced technologies with user-friendly features. Its high-definition video and audio quality, scalability, interoperability, and collaboration tools make it an attractive choice for businesses looking to improve their communication strategies and strengthen team interactions. Whether in a small meeting room or a large corporate office, the Polycom VS4000 provides a reliable and state-of-the-art conferencing experience.