Troubleshooting—Continued
The subwoofer produces no sound
•The subwoofer outputs no sound while only speaker set B is on. Turn on speaker set A.
•If the source material contains no audio in the LFE channel, the subwoofer produces no sound.
•Check the “3. Sp Config” (page 54).
•On the AV receiver, the subwoofer setting in the “3. Sp Config” is set to “No”. Set the subwoofer setting to “Yes”.
There’s no sound with a certain signal format
•Check the digital audio output setting on the source component. On some game consoles, such as those that can play DVDs, the default setting is off.
•With some
Can’t get
•When speaker B is turned on, speaker set A is reduced to
The volume cannot be set to 79
•After the Audyssey 2EQ™ Room Correction and Speaker Setup function has been run, or the volume level of each individual speaker has been adjusted (pages 33 and 56), the maximum volume may be reduced.
•When the levels of each speaker have been adjusted (page 56), the maximum possible volume may be reduced.
Noise can be heard
•Using cable ties to bundle audio cables with power cords, speaker cables, and so on can degrade audio performance, so don’t use them.
•An audio cable may be picking up interference. Try repositioning your cables.
The Late Night function doesn’t work
• Make sure that the source is Dolby Digital (page 60).
About DTS signals
•When playing DTS program material, using the pause, fast forward, or fast reverse function on your player may produce a short audible noise. This is not a malfunction.
•When DTS program material ends and the DTS bitstream stops, the AV receiver remains in DTS listening mode and the DTS indicator remains on. This is to prevent noise when you use the pause, fast forward, or fast reverse function on your player. If you switch your player from DTS to PCM, as the AV receiver does not switch formats immediately, you may not hear anything, in which case you should stop your player for about 3 seconds, and then resume playback.
•With some CD players, you won’t be able to playback DTS material properly even though your player is connected to a digital input on the AV receiver. This is usually because the DTS bitstream has been processed
(e.g., output level, sampling rate, or frequency response changed) and the AV receiver doesn’t recognize it as a genuine DTS signal. In such cases, you may hear noise.
Video
There’s no picture
•Make sure that all video connecting plugs are pushed in all the way (page 18).
•Make sure that each video component is properly connected.
•On your TV, make sure that the video input to which the AV receiver is connected is selected.
•The AV receiver does not convert between formats, so if a video source component is connected to a component video input, your TV must be connected to the component video output (page 19).
•If the video source is connected to an HDMI input, your TV must be connected to the HDMI OUT (page 19).
There’s no picture from a source connected to an HDMI IN
•Reliable operation with an
•If the message “Resolution Error” appears on the AV receiver’s display, this indicates that your TV does not support the current video resolution and you need to select another resolution on your DVD/BD player.
Tuner
Reception is noisy, stereo FM reception suffers from hiss, or the FM STEREO indicator doesn’t light up
•Relocate your antenna.
•Move the AV receiver away from your TV or computer.
•Listen to the station in mono (page 43).
•When listening to an AM station, operating the remote controller may cause noise.
•Passing cars and airplanes can cause interference.
•Concrete walls weaken radio signals.
•If nothing improves the reception, install an outdoor antenna.
Remote Controller
The remote controller doesn’t work
•Make sure that the batteries are installed with the correct polarity (page 12).
•Install new batteries. Don’t mix different types of bat- teries, or old and new batteries (page 12).
•Make sure that the remote controller is not too far away from the AV receiver and there’s no obstruction between the remote controller and the AV receiver’s remote control sensor (page 12).
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