Onkyo HT-R690 instruction manual Troubleshooting, Power, Audio, Can’t turn on the AV receiver

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Troubleshooting

Troubleshooting

If you have any trouble using the AV receiver, look for a solution in this section. If you can’t resolve the issue yourself, contact your Onkyo dealer.

If you can’t resolve the issue yourself, try resetting the AV receiver before contacting your Onkyo dealer.

To reset the AV receiver to its factory defaults, turn it on and, while holding down VCR/DVR, press

8ON/STANDBY. “Clear” will appear on the display and the AV receiver will enter standby mode.

Note that resetting the AV receiver will delete your radio presets and custom settings.

Remote indicator

RECEIVER

HOME

To reset the remote controller to its factory defaults, while holding down RECEIVER, press and hold down HOME until the remote indicator lights (about 3 seconds). Within 30 seconds, press RECEIVER again.

The on-screen setup menus appear only on a TV that is connected to the HDMI OUT. If your TV is connected to other video outputs, use the AV receiver’s display when changing settings.

Power

■ Can’t turn on the AV receiver

Make sure that the power cord is properly plugged

—

into the wall outlet.

 

Unplug the power cord from the wall outlet, wait

—

five seconds or more, then plug it in again.

 

■The AV receiver turns off unexpectedly

The AV receiver will automatically enter standby

52

mode when Auto Standby has been set and launches.

 

■When the power is restored after a power interruption, “CHECK SP WIRE” appears on the display

The protection circuit has been activated. Remove — the power cord from the wall outlet immediately. Disconnect all speaker cables and input sources, and leave the AV receiver with its power cord disconnected for 1 hour. After that, reconnect the power cord and set the volume to maximum. If the AV receiver stays on, set the volume to minimum, disconnect the power cord, and reconnect your speakers and input sources. If the AV receiver turns off when you set the volume to maximum, disconnect the power cord, and contact your Onkyo dealer.

Audio

■There’s no sound, or it’s very quiet

Make sure that the digital input source is selected

41

properly.

 

 

 

Make sure that all audio connecting plugs are pushed

14

in all the way.

 

Make sure that the inputs and outputs of all

15-18

components are connected properly.

 

 

 

Make sure that the polarity of the speaker cables is

12

correct, and that the bare wires are in contact with

 

the metal part of each speaker terminal.

 

Make sure that the input source is properly selected.

21

 

 

Make sure that the speaker cables are not shorting.

12

Check the volume. The AV receiver is designed for

—

home theater enjoyment. It has a wide volume range,

 

allowing precise adjustment.

 

 

 

If the MUTING indicator is flashing on the display,

37

press the remote controller’s MUTING to unmute

 

the AV receiver.

 

While a pair of headphones is connected to the

38

PHONES jack, no sound is output from the

 

speakers.

 

 

 

If there’s no sound from a DVD player connected to

—

an HDMI IN, check the DVD player’s output

 

settings, and be sure to select a supported audio

 

format.

 

Check the digital audio output setting on the

—

connected device. On some game consoles, such as

 

those that support DVD, the default setting is off.

 

 

 

With some DVD-Video discs, you need to select an

—

audio output format from a menu.

 

If your turntable uses an MC cartridge, you must

—

connect an MC head amp, or an MC transformer.

 

 

 

Make sure that none of the connecting cables are

—

bent, twisted, or damaged.

 

Not all listening modes use all speakers.

32

 

 

Specify the speaker distances and adjust the

43

individual speaker levels.

 

Make sure that the speaker setup microphone is not

—

still connected.

 

 

 

The input signal format is set to “PCM” or “DTS”.

49

Set it to “Off”.

 

 

 

En

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Contents Contents HT-R690Instruction Manual AV ReceiverAVIS Important Safety InstructionsPrecautions For U.S. modelsFor Canadian Models Modèle pour les CanadienInstalling the batteries Supplied AccessoriesAiming the remote controller Contents Turning On & Basic OperationsAppendix 8ON/STANDBY pageFeatures AmplifierProcessing ConnectionsFront & Rear Panels b c d ef g h i j k l n o pDisplay a b c de f g jk l mna b cd klmnRear Panel iuREMOTE CONTROL jackRemote Controller d c a dj kControlling the AV Receiver a8RECEIVER buttonConnecting the AV Receiver Connecting Your SpeakersScrew-typespeaker terminals Push-typespeaker terminalsConnecting the Speaker Cables Speaker ConfigurationSpeaker Connection Precautions Powered subwoofer Corner position Using a Powered Subwoofer1/3 of wall position Connecting AV components About AV ConnectionsAV Cables and Jacks Audio Return Channel ARC function Connecting Components with HDMI–“Audio Return Channel” is set to “Auto” page Connecting Your Components A B C D E F G HHow to record a video source Connecting Onkyo uComponents Connecting a Recording ComponentSystem On/Auto Power On Remote ControlConnecting the Antennas Connecting the Power Cord1 Plug the power cord into an AC wall outlet Assembling the AM loop antennaTurning On Turning On/Off the AV ReceiverTurning Off Controlling Contents of USB or Network Devices Playbackh i aj b k cl dm e n f o gp q Playing the Connected ComponentUnderstanding Icons on the Display Playing an iPod/iPhone via USBjMENU kRETURNPlaying a USB Device Listening to Internet RadioExtended Mode Music control Extended Mode Video controlListening to Other Internet Radio Registering My Favorites*1ENTER Top menu of Internet RadioPlaying Music Files on a Server Remote PlaybackWindows Media Player 11 Setup Windows Media Player 12 SetupListening to AM/FM Radio Using Remote PlaybackUsing the Tuner Tuning into Radio StationsPresetting AM/FM Stations Tuning into stations by frequencySelecting Presets Deleting PresetsUsing Basic Functions Using the Automatic Speaker Setup3 4 5 6 7 When you’ve finished making the settings, pressENTER ENTERError Messages Changing the Speaker Setup ManuallyUsing a Powered Subwoofer `CancelUsing the Listening Modes Listening Mode ButtonsMOVIE/TV button GAME buttonAbout Listening Modes f b e aExplanatory Notes pageOnkyo-OriginalDSP Listening Modes Listening Modesreverberation of a large hall concert• Dolby PLIIx Movie • Dolby PLIIx Music• Dolby PLIIx Game • Dolby PLIIx MovieListening Mode DescriptionInput SpeakerUsing the Home Menu Using the Sleep TimerSetting the Display Brightness Input*1Using the Music Optimizer Displaying Source InformationChanging the Input Display Muting the AV ReceiverUsing Headphones 1 2 3Recording AV RecordingAdvanced Setup On-screenSetup MenusCommon Procedures in Setup Menu c 3. Audio Adjust d 4. Source SetupInput/Output Assign ResolutionMonitor Out HDMI InputSpeaker Setup Component Video InputDigital Audio Input BD/DVD, VCR/DVR, CBL/SAT, GAME, AUX, TV/CD, PORTPowered Zone SubwooferFront Center*1, Surround*1, Surround Back*2*3*4*5Speaker Distance Level CalibrationDouble Bass UnitAudio Adjust DimensionMultiplex Input Channel Mono Input ChannelSource Setup Neo:6 Music Center ImageListening Angle AudysseyDynamic Volume About Audyssey Dynamic VolumeReference Level Audyssey Dynamic EQ Reference Level Offset `0dBIntelliVolume A/V SyncENTER pageWide Mode*1*2 Picture Mode*1Game Mode*3*4*5 Film Mode*3*5Audio Selector Charge ModeAudio Selector Fixed ModeListening Mode Preset MiscellaneousMaximum Volume Power On VolumeHardware Setup Changing the remote controller’s IDRemote ID AM/FM Frequency StepHDMI Through Audio TV OutAudio Return Channel Lip SyncMAC Address DHCPIP Address Subnet MaskRemote Controller Setup Lock SetupUsing the Audio Settings SetupLate Night Music OptimizerCinemaFILTER Late NightZone Making Zone 2 ConnectionsControlling Zone 2 Components Operating on the remote controllerOperating on the remote controller Operating on the remote controllerUsing the Onkyo Dock iPod/iPhone Playback via Onkyo DockAuto Power On Using the AV receiver’s Remote ControllerControlling Your iPod/iPhone Auto Power OnOther Remote Controllers iPod/iPhone AlarmPage Preprogrammed Remote Control Codes Looking up for Remote Control CodeEntering Remote Control Codes Controlling Other ComponentsRemote Control Codes for Onkyo Resetting REMOTE MODE ButtonsResetting the Remote Controller Components Connected via uPage Troubleshooting PowerAudio Can’t turn on the AV receiverThere’s no sound with a certain signal format The speaker volume cannot be set as requiredAbout DTS signals Only the front speakers produce soundRemote Controller VideoTuner The remote controller doesn’t workUP-A1Dock for iPod/iPhone RecordingZone Music Server and Internet RadioUSB Device Playback OthersCan’t access the music files on a USB device Standby power consumptionCOMPONENT VIDEO OUT Important Note Regarding Video Playbackpage Network/USB Features Connecting to the NetworkNetwork Requirements Internet Access for Internet radioServer Requirements USB Device RequirementsServer playback Remote playbackSupported Audio File Formats About DLNAMP3 .mp3 or .MP3 WMA .wma or .WMAFirmware Update Updating the Firmware via NetworkUpdate procedure Update via networkUpdating the Firmware via USB TroubleshootingUpdate procedure Errors during an update via network8 9 10 11 12 13 Errors during an update via USBVideo Connection Formats Connection Tips and Video Signal PathSignal Selection Audio Connection Formats Supported Audio Formats About HDMIAbout Copyright Protection Using an RIHD-compatibleTV, Player, or Recorder About p-compatiblecomponentsOperations that can be performed with pconnection Players/RecordersHow to connect and setup 1 Confirm the connecting and setting3 Confirm the settings 4 Operate with the remote controllerSpecifications HDMIVideo Inputs Video OutputsAvailable resolutions: 3840 ⋅ 2160 24/25/30 Hz Video Resolution ChartOutput Memo 2 9 4 0 0 6 5 Liegnitzerstrasse 6, 82194 Groebenzell, GERMANY
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