8. TROUBLESHOOTING AND FAQ
FAQ
1.Why does Diamond View display the message “Scanner is warming up” whenever I scan or preview after I change the Original type or
Scan Mode setting?
Answer: When you change the Original type or Scan Mode, the scanner needs to switch the lamp used for scanning so a warm up time is needed.
2.When I preview transparent originals, why does the colour of the
preview image change as I move or adjust the size of the selection rectangle in the Preview Area?
Answer: When processing the image data of transparent originals, the Diamond View driver program will dynamically optimise the colour according to the image enclosed in the selection rectangle. Therefore, when you move the selection rectangle or change its size, a slight colour change will occur to the preview image.
3.When I scan films, why does the colour sometimes deviate from that of the original?
Answer: Because the image data area of the film is not sufficient for the scanner driver to calibrate image colour accurately. Try to use another film type setting for scanning.
Troubleshooting
1 The scanner can not be accessed and the message “Scanner not found” is displayed.
Make sure that the SCSI cable is connected properly to your PC and your scanner is turned on before you start the PC. Otherwise, try turning on the scanner, then enter Windows Control Panel and click Refresh in Device Manager tab of System.
Check the SCSI ID number of the scanner. This is set by the number setting at the rear of the scanner. Make sure that that the SCSI ID of the scanner is unique. Change the scanner’s ID if there is another SCSI device with the same ID. Do not use SCSI ID 0 for the scanner.
Also, make sure that the SCSI data bus/chain is correctly terminated. Connect a terminator to the last device in the chain. Use the terminator supplied with the scanner if it is the last device.