Gateway PC Your 56K modem does not connect at 56K, To access the gateway.your.way dial-up server

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You cannot connect to the Internet

■The ISP may be having technical difficulties. Contact your ISP technical support for help.

■See if the modem works with a different communications program. The problem may be with just one program.

Your 56K modem does not connect at 56K

Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.

Upload (sending data out your computer) speeds are limited to 33.6K.

You can check modem connection speeds and dial-up network (DUN) connections by accessing the gateway.your.way dial-up server. The server also contains drivers, patches, and updates for current Gateway hardware and software.

The server provides a secure connection and is a stand-alone server. You cannot use it to access the Internet. The server cannot be accessed Mondays from 8:00 a.m. to 12:00 p.m. CST.

To access the gateway.your.way dial-up server:

1 Insert Disc 1 of the System Restoration Kit.

2 Select Help.

3Click Support Web Site, then follow the on-screen instructions.

4To check your modem connection speed, select the Direct Dial option. After your modem connects, hover your mouse cursor over the Dial-Up Networking icon (located in the System Tray, next to the clock on your Taskbar).

Modem 79

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Contents Contents Customizing Your Computer Using the InternetTroubleshooting Maintaining Your ComputerIii Safety, Regulatory, and Legal Information IndexPage Computer1 Basics Computer front ControlsComputer back Your system comes with a standard keyboard Keyboard featuresTo turn off your computer Starting and turning off your computerTo start your computer Protecting from power source problems Using the mouse Do this Click, clickImproving monitor legibility and reducing eye strain Working safelySitting at your computer Setting up your computer table and chairSetting up your computer and computer accessories Avoiding discomfort and injury from repetitive strain Computer Basics Getting Started To get started Page Getting Started Page Getting Started Getting Help To start HelpSpot For more informationHelpSpot For more information Getting Help Online help Gateway Web site Windows4 Basics About the Windows environment Desktop icons, buttons, Description Elements Desktop componentsDesktop icons, buttons, Description Elements Window element Description Window componentsUsing the Start menu About drives Working with files and foldersTo create a folder About folders and filesUsing Your Computer To insert a CD Using the CD driveInserting a CD Using the CD drive To adjust specific volume levels Adjusting the volumeTo adjust overall volume level To create a new document Working with documentsCreating a new document To open a document in Microsoft Word Saving a documentOpening a document To save a document in Microsoft WordTo print a document in Microsoft Word Printing a documentUsing Your Computer Using Internet Learning about the Internet To connect to your Gateway.net or AOL Internet account Setting up an Internet accountAccessing your Internet account To set up an Internet account with Gateway.net or AOLUsing the World Wide Web To connect to a Web site Connecting to a Web siteTo download files or programs from a Web site Downloading filesSending e-mail Using e-mailTo send e-mail using Gateway.net or AOL Checking your e-mail To check your e-mail using Gateway.net or AOLAfter purchase Maintenance task ImmediatelyMaintaining7 Your Computer Protecting your computer from viruses Windows utilities Scanning the hard drive for errorsUsing Disk Cleanup Optimizing and maintaining your dataBacking up files Windows maintenanceUsing the Maintenance Wizard Checking hard drive spaceTo run Windows utilities Running the Windows utilities using HelpSpotMaintaining Your Computer Customizing 8 Your Computer Adjusting the screen area Adjusting the screen and desktop settingsAdjusting the color depth Selecting a screen saver Applying a color schemeChanging the desktop background To adjust Windows settings Adjusting your settings using HelpSpotAdjusting the screen and desktop settings To change your mouse settings Changing the mouse settingsIf your You Then Computer is Want to Power managementUsing Standby mode To change the power scheme Changing power settingsTo change advanced power management settings To enable Hibernate mode Power management Customizing Your Computer Restoring9 Software To reinstall device drivers Reinstalling device driversTo reinstall a program from the Gateway PC Recovery CD Reinstalling WindowsReinstalling programs To reinstall WindowsTo reinstall a program from a CD Troubleshooting First steps Safety guidelinesAudio CD does not produce sound CD driveComputer does not recognize the CD drive Computer will not start Cleaning CDsComputer Hard drive You receive an Insufficient disk space error messageTo restore files that were deleted in Windows File managementYou cannot connect to the Internet Connecting to a Web site takes too longInternet Modem KeyboardTo check the dialing properties Your 56K modem does not connect at 56K To access the gateway.your.way dial-up serverModem is not recognized by the computer To run modem diagnosticsTo turn down the modem volume Modem is noisy when it dials and connectsTo reinstall dial-up networking components You receive an Unable to establish protocols error messageTo reinstall dial-up networking Computer is running but there is no display To change the display settingsMonitor Screen area is not correctMouse works erratically To clean your mouseMouse Mouse does not workMouse Printer PowerSound You receive a Printer is out of paper error messageWhen you started your computer, it ran ScanDisk ScanDiskBefore calling for technical support Technical support resources Resource Service description How to reachAOL Setting up your system Safety Regulatory, and a Legal InformationImportant safety information Care during use Replacement parts and accessoriesFCC declaration of conformity Regulatory compliance statementsUnited States users FCC PartFCC part 68 applicable to products fitted with USA modems DOC notice for products fitted with an IC-compliant modem Canadian usersICES-003 European directives European usersVcci statement Japanese usersEMI statement Australia and New Zealand usersLightning protection Laser safety statementPower lines External television antenna groundingReference Grounding component 100Trademark Acknowledgments Macrovision statement101 All Rights Reserved102 103 Index104 105 106