Gateway PC manual Technical support resources, Resource Service description How to reach

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Technical support resources

Gateway offers a wide range of customer service, technical support, and information services. If you have questions or problems, contact the Gateway service that is most appropriate for your needs:

Resource	Service description	How to reach

Automated	Use an automated menu system and your	800-846-2118 (US)
troubleshooting	telephone keypad to find answers to	877-709-2945 (Canada)
system (ATS)	common problems.

Fax on demand	Order a catalog of documents on common	800-846-4526 (US)
support	problems, then order documents by	877-709-2951 (Canada)
	document numbers. The documents will be
	faxed to you.

Gateway	Get tutorial assistance for software issues	800-229-1103 (by issue)
fee-based	billed by the issue or by the minute.	900-555-4695 (by minute)
software tutorial
service

World Wide Web	Access a variety of online information about	www.gateway.com/support
	Gateway, its products, and its software and
	hardware manufacturers.

E-mail support	Get help by submitting an e-mail form to one	http://www.gateway.com/
services	of the Gateway support services. Complete	support/contact/index.shtml
	an e-mail form, then click Submit at the
	bottom of the form. Your e-mail goes to an
	online service representative who will assist
	you as quickly as possible.

Gateway Client	Talk to a Gateway Client Care	800-846-2301 (US)
Care	representative about a non-tutorial support	888-888-2032 (Canada)
	question. Make sure you are at your
	computer where you can try troubleshooting
	ideas with the technician. Be prepared to
	explain the problem including error
	messages you have received or steps that
	you have taken to solve the problem. Have
	your e-mail address, name, customer ID or
	order number, serial number, and system
	information available.

Technical support resources

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Contents Contents Troubleshooting Using the InternetMaintaining Your Computer Customizing Your ComputerIii Safety, Regulatory, and Legal Information IndexPage Computer1 Basics Computer front ControlsComputer back Your system comes with a standard keyboard Keyboard featuresStarting and turning off your computer To start your computerTo turn off your computer Protecting from power source problems Using the mouse Do this Click, clickImproving monitor legibility and reducing eye strain Working safelySetting up your computer table and chair Setting up your computer and computer accessoriesSitting at your computer Avoiding discomfort and injury from repetitive strain Computer Basics Getting Started To get started Page Getting Started Page Getting Started Getting Help For more information HelpSpotTo start HelpSpot For more information Getting Help Online help Gateway Web site Windows4 Basics About the Windows environment Desktop icons, buttons, Description Elements Desktop componentsDesktop icons, buttons, Description Elements Window element Description Window componentsUsing the Start menu About drives Working with files and foldersTo create a folder About folders and filesUsing Your Computer Using the CD drive Inserting a CDTo insert a CD Using the CD drive Adjusting the volume To adjust overall volume levelTo adjust specific volume levels Working with documents Creating a new documentTo create a new document Opening a document Saving a documentTo save a document in Microsoft Word To open a document in Microsoft WordTo print a document in Microsoft Word Printing a documentUsing Your Computer Using Internet Learning about the Internet Accessing your Internet account Setting up an Internet accountTo set up an Internet account with Gateway.net or AOL To connect to your Gateway.net or AOL Internet accountUsing the World Wide Web To connect to a Web site Connecting to a Web siteTo download files or programs from a Web site Downloading filesUsing e-mail To send e-mail using Gateway.net or AOLSending e-mail Checking your e-mail To check your e-mail using Gateway.net or AOLMaintenance task Immediately Maintaining7 Your ComputerAfter purchase Protecting your computer from viruses Using Disk Cleanup Scanning the hard drive for errorsOptimizing and maintaining your data Windows utilitiesUsing the Maintenance Wizard Windows maintenanceChecking hard drive space Backing up filesTo run Windows utilities Running the Windows utilities using HelpSpotMaintaining Your Computer Customizing 8 Your Computer Adjusting the screen and desktop settings Adjusting the color depthAdjusting the screen area Applying a color scheme Changing the desktop backgroundSelecting a screen saver To adjust Windows settings Adjusting your settings using HelpSpotAdjusting the screen and desktop settings To change your mouse settings Changing the mouse settingsPower management Using Standby modeIf your You Then Computer is Want to To change the power scheme Changing power settingsTo change advanced power management settings To enable Hibernate mode Power management Customizing Your Computer Restoring9 Software To reinstall device drivers Reinstalling device driversReinstalling programs Reinstalling WindowsTo reinstall Windows To reinstall a program from the Gateway PC Recovery CDTo reinstall a program from a CD Troubleshooting First steps Safety guidelinesCD drive Computer does not recognize the CD driveAudio CD does not produce sound Cleaning CDs ComputerComputer will not start To restore files that were deleted in Windows You receive an Insufficient disk space error messageFile management Hard driveConnecting to a Web site takes too long InternetYou cannot connect to the Internet Modem KeyboardTo check the dialing properties Your 56K modem does not connect at 56K To access the gateway.your.way dial-up serverModem is not recognized by the computer To run modem diagnosticsTo turn down the modem volume Modem is noisy when it dials and connectsYou receive an Unable to establish protocols error message To reinstall dial-up networkingTo reinstall dial-up networking components Monitor To change the display settingsScreen area is not correct Computer is running but there is no displayMouse To clean your mouseMouse does not work Mouse works erraticallyMouse Printer PowerWhen you started your computer, it ran ScanDisk You receive a Printer is out of paper error messageScanDisk SoundBefore calling for technical support Technical support resources Resource Service description How to reachAOL Safety Regulatory, and a Legal Information Important safety informationSetting up your system Care during use Replacement parts and accessoriesUnited States users Regulatory compliance statementsFCC Part FCC declaration of conformityFCC part 68 applicable to products fitted with USA modems Canadian users ICES-003DOC notice for products fitted with an IC-compliant modem European directives European usersVcci statement Japanese usersEMI statement Australia and New Zealand usersPower lines Laser safety statementExternal television antenna grounding Lightning protectionReference Grounding component 100101 Macrovision statementAll Rights Reserved Trademark Acknowledgments102 103 Index104 105 106