Onkyo HT-SR800 instruction manual Troubleshooting

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HT-SR800_En.book Page 65 Thursday, January 25, 2007 10:28 AM

Troubleshooting

If you have any trouble using the AV receiver, look for a solution in this section.

If you can’t resolve the issue yourself, try resetting the AV receiver before contacting your Onkyo dealer.

To reset the AV receiver to its factory defaults, turn it on and, while holding down the [VCR/DVR] button, press the [STANDBY/ON] button. “Clear” will appear on the display and the AV receiver will enter Standby mode.

STANDBY/ON

VCR/DVR

Note that resetting the AV receiver will delete your radio presets and custom settings.

Power

Can’t turn on the AV receiver

•Make sure that the power cord is plugged into the wall outlet properly.

•Unplug the power cord from the wall outlet, wait 5 seconds or more, then plug it in again.

The AV receiver turns off as soon as it’s turned on

•The amp protection circuit has been activated. Remove the power cord from the wall outlet immedi- ately. Disconnect all speaker cables and input sources, and leave the AV receiver with its power cord discon- nected for 1 hour. After that, reconnect the power cord and set the volume to maximum. If the AV receiver stays on, set the volume to minimum, disconnect the power cord, and reconnect your speakers and input sources. If the AV receiver turns off when you set the volume to maximum, disconnect the power cord, and contact your Onkyo dealer.

•If the MUTING indicator is shown on the display, press the remote controller’s [MUTING] button to unmute the AV receiver (page 46).

•While a pair of headphones is connected, no sound is output by the speakers (page 47).

•Check the digital audio output settings on the con- nected device. On some games consoles, such as those that can play DVDs, the default setting is off.

•With some DVD-Video discs, you need to select an audio format from a menu.

•If your turntable doesn’t have a phono preamp built-in, you must connect one between it and the AV receiver. If your turntable uses an MC cartridge, you must con- nect an MC head amp, or an MC transformer and a phono preamp.

•Make sure that the speaker setup microphone is not still connected.

•Specify the speaker distances and adjust the individual speaker levels (pages 58, 59).

•The input signal format is set to PCM or DTS. Set it to Auto (page 61).

•Audio from a DVD player connected via HDMI is not output by the speakers connected to the AV receiver. To listen to this audio through the speakers, in addition to an HDMI connection, you’ll also need to make a separate analog or digital audio connection (page 29).

•If your DVD player is connected via HDMI and your TV produces no sound, check your DVD player’s audio output settings, and be sure to select an audio format that’s supported by your TV.

Only the front speakers produce sound

•When the Stereo or Mono listening mode is selected, only the front speakers and subwoofer produce sound.

•Make sure the speakers are configured correctly (page 56).

Only the center speaker produces sound

Audio

There’s no sound or it’s very quiet

•Make sure that the digital input source is selected properly (page 41). Press the [DIGITAL INPUT] but- ton repeatedly.

•Make sure the speaker set A or B is on (page 5).

•Make sure that all audio connecting plugs are pushed in all the way (page 24).

•Make sure that the polarity of the speaker cables is correct, and that the bare wire is in contact with metal part of each speaker terminal (page 20)

•Make sure that the speaker cables are not shorting.

•Check the volume. It can be set to MIN, 1 through 79, or MAX (page 42). The AV receiver is designed for home theater enjoyment and has a wide volume range for precise adjustment.

•If you use the Pro Logic IIx Movie, Pro Logic IIx Music, or Pro Logic IIx Game listening mode with a mono source, such as an AM radio station or mono TV program, the sound is concentrated in the center speaker.

•Make sure the speakers are configured correctly (page 56).

The surround speakers produce no sound

•When the Stereo or Mono listening mode is selected, the surround speakers produce no sound (page 50).

•Depending on the source and current listening mode, not much sound may be produced by the surround speakers. Try selecting another listening mode.

•Make sure the speakers are configured correctly (page 56).

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Contents HT-SR800 Avis Important Safety InstructionsFCC Information for User PrecautionsPower Placement Speaker PrecautionsUsing Close to a TV or Computer Input Signal WarningEnjoying Home Theater Speaker set a Speaker set B Indicator OutputSpeaker Sets a and B Center speakerPackage Contents Features Automatic Speaker Setup SetupHdmi Video Digital Input Input DisplayContents Front Panel Getting to Know the AV ReceiverDisplay Getting to Know the AV ReceiverHdmi in 1, 2, and OUT Digital in Optical 1, 2 and Coaxial 1Sirius antenna North American models only XM antenna North American models onlyAiming the Remote Controller Remote ControllerInstalling the Batteries RECEIVER/TAPE Mode Remote ControllerUsing the Remote Controller Remote Mode buttons Listening Mode buttonsButtons used when the Tuner input is selected Buttons used when the Tape input is selectedDVD Mode To select the input source, press CD/MD/CDR/DOCK ModeDISC/ALBUM +/- button Arrow / and Enter buttonsSubwoofer SKW-550 SpeakersEnjoying Home Theater Connecting Your SpeakersFront left and right speakers SKF-550F Surround back left and right speakers SKB-550Speaker Connection Precautions Connecting Your SpeakersConnecting Speaker Set a Using the Speaker Terminal ToolSKF-550F Wall MountingConnecting the AM Loop Antenna Connecting AntennasConnecting the Indoor FM Antenna Attach the FM antenna, as shown American ModelUsing a TV/FM Antenna Splitter Connecting AntennasAbout AV Connections Connecting Your ComponentsOptical Digital Jacks AV Connection Color CodingConnecting Audio and Video Signals to the AV Receiver Connecting Your ComponentsWhich Connections Should I Use? Audio Connection FormatsHint Connecting a TV or ProjectorDVD player Connecting a DVD playerChoose a video connection from a , B , and C Hooking Up the Multichannel DVD Input DVD player Step Connecting Components with HdmiAssign the Hdmi VCR or DVD recorder Connecting a VCR or DVD Recorder for PlaybackVCR DVD recorderConnecting a Camcorder, Games Console, or Other Device Connecting a VCR or DVD Recorder for RecordingChoose a video connection from a and B Make the video connection a Make the audio connection aSatellite, cable, set-top box, etc Video sourceCD Player or Turntable MM with Built-in Phono Preamp Step Connecting a CD Player or TurntableConnecting a Cassette, CDR, MiniDisc, or DAT Recorder Connecting an RI DockRI Dock with video RI Dock without videoConnecting the Power Cord Connecting Onkyo ComponentsAuto Power On/Standby Remote ControlSmooth Operation in a Few Easy Steps Turning On the AV ReceiverTurning On and Standby Measurement Points First Time SetupAutomatic Speaker Setup Audyssey 2EQ/HTIB Using Audyssey 2EQ/HTIB First Time SetupChanging the Speaker Settings Manually Error MessagesTo Retry the Automatic Speaker Setup Using a Powered SubwooferHdmi Video Setup Changing the Input Display Digital Audio Input SetupSee Using the Listening Modes on Select a suitable listening mode and enjoyPlaying Your AV Components Basic AV Receiver OperationDisplaying Source Information Using the Multichannel DVD InputPlaying Your AV Components Listening to AM/FM Stations Tuning into AM/FM Radio StationsListening to the Radio Listening to the Radio Presetting AM/FM StationsSetting the Display Brightness Adjusting the Bass and TrebleCommon Functions Muting the AV ReceiverAdjusting Speaker Levels Using the Sleep TimerUsing Headphones Common FunctionsSelecting with the Remote Controller Using the Listening ModesSelecting Listening Modes Selecting on the AV ReceiverDVD Using the Listening ModesDTS About the Listening ModesOnkyo Original DSP Modes Using the Late Night Function Dolby Digital only Using the CinemaFILTERUsing the Audio Adjust Settings Plii and PLIIx Music Mode Settings Input Channel SettingsDTS Neo6 Music Mode Setting Dolby Digital EX Input Signal SettingMultichannel Subwoofer Setting Listening Angle SettingLstn Angl Listening Angle SW SensRecording Audio and Video from Separate Sources RecordingRecording the Input Source Speaker Configuration Advanced SetupAdvanced Speaker Settings Crossover Frequency Advanced SetupSpeaker Distance Double BassSpeaker Levels Buttons to select Equalizer, Equalizer SettingsSetup menu closes Correcting Sound and Picture Sync Digital Input Signal FormatsControlling Other Components Entering Remote Control CodesResetting Remote Mode Buttons Remote Control Codes for Onkyo Components Connected viaResetting the Remote Controller Controlling Other ComponentsTV VOL STANDBY/ON, TVCH + Operates the VCRTroubleshooting Troubleshooting Remote controller doesn’t work Sound changes when I connect my headCan’t record Can’t control other componentsMemory Backup Amplifier Section SpecificationsVideo Section Tuner SectionSpecifications Powered Subwoofer SKW-550 Center Speaker SKC-550C1ch Home Theater Speaker Package Front Speaker SKF-550FMemo Onkyo Europe Electronics GmbH Onkyo U.S.A. CorporationOnkyo Europe UK Office Onkyo China Limited
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