Univex 1942, 1962, 1966, 1782 Intermittent problems, Keyboard, mouse, or pointing device problems

Page 71

•Ensure that a DVD disc is in the drive with the shiny side of the disc facing down.

•Ensure that video resolution is set to less than 1152 x 864.

•On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”.

If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 69 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 73.

Intermittent problems

Symptom: A problem occurs only occasionally and is difficult to repeat.

Actions:

•Verify that all cables and cords are securely connected to the computer and attached devices.

•Verify that when the computer is on, the fan is not blocked (there is air flow around the fan), and the fan is working. If airflow is blocked or the fan is not working, the computer might overheat.

•If SCSI devices are installed, verify that the last external device in each SCSI chain is terminated correctly. (See your SCSI documentation.)

If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 69 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 73.

Keyboard, mouse, or pointing device problems

Select your symptom from the following list:

•“All or some keys on the keyboard do not work” on page 59

•“The mouse or pointing device does not work” on page 60

•“The pointer on the screen does not move smoothly with the mouse” on page 60

•“The fingerprint reader does not work” on page 60

•“The wireless keyboard does not work” on page 60

All or some keys on the keyboard do not work

Symptom: All or some keys on the keyboard do not work.

Actions:

•Verify that the keyboard cable is securely connected to the correct connector on the computer.

•If you are using an Enhanced Performance USB keyboard and one or more of the Rapid Access buttons are the only keys that are not working, these buttons might have been disabled or have not been assigned to a function. Use the help system in the Enhanced Performance Customization Keyboard program to help diagnose problems with the Rapid Access buttons.

•On the Windows 7 operating system, do the following:

1.Click Start ➙ Control Panel.

2.Click Hardware and Sound.

3.Click Devices and Printers.

4.Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts.

Chapter 10. Troubleshooting and diagnostics 59

Page 70 Page 72
Image 71
Page 70 Page 72
Contents ThinkCentre User Guide Fourth Edition June Copyright Lenovo 2011 Contents Appendix A. Notices Appendix E. Energy Star model information Index Iv ThinkCentre User Guide Static electricity prevention Important safety informationService and upgrades Extension cords and related devices Power cords and power adaptersHeat and product ventilation Plugs and outletsExternal devices Operating environment Modem safety informationLaser compliance statement Power supply statementCleaning and maintenance ThinkCentre User Guide Product overview FeaturesPower supply System management featuresColor temperature adjustment Input/Output I/O featuresPreinstalled operating system Preinstalled software programsSoftware provided by Lenovo SpecificationsSoftware overview Fingerprint Software Lenovo Solution CenterLenovo ThinkVantage Tools Lenovo WelcomeThinkVantage Rescue and Recovery Product RecoveryThinkVantage Password Manager ThinkVantage Power ManagerCommunication Utility ThinkVantage System UpdateAdobe Reader Antivirus software LocationsFront connector, control, and indicator locations Rear connector locations Locating connectors on the rear of your computerConnector Description Adjusting the computer standMachine type and model label Machine type and model labelThinkCentre User Guide Using Windows shortcut keys Using your computerFrequently asked questions Using the keyboardAbout your computer audio Using a fingerprint readerUsing the wheel mouse Adjusting audioAdding the volume icon to the taskbar Setting the volume from the desktopSetting the volume from Control Panel Using CDs and DVDsRecording a CD or DVD Using the single-touch and multi-touch featurePlaying a CD or DVD Using the multi-touch feature Color temperature adjustmentSelecting a pre-defined color temperature Using the single-touch featureRed-adjustment Green-adjustment Blue-adjustment Exit Switching to RGB adjustmentMaking brightness adjustment Using your computer ThinkCentre User Guide Comfort Accessibility and comfortYou and your computer Arranging your workspaceElectrical outlets and cable lengths Glare and lightingAir circulation Moving your computer to another country or region Voltage-selection switchReplacement power cords Register your computer with LenovoThinkCentre User Guide Security Security featuresAttaching an integrated cable lock Using passwordsBios passwords Protecting data against viruses Windows passwordsSetting the fingerprint reader Using and understanding firewallsThinkCentre User Guide Installing external options Installing or replacing hardwareInstalling or replacing hardware Removing the monitor stand Replacing the USB keyboard or mouseConnecting the USB keyboard or mouse Replacing the wireless keyboardReplacing the wireless mouse Opening the battery compartment Obtaining device drivers Creating recovery media Recovery informationCreating and using recovery media Performing a backup operation Using recovery mediaPerforming backup and recovery operations Click the Restore your system from a backup icon Performing a recovery operationUsing the Rescue and Recovery workspace Creating a rescue medium Creating and using a rescue mediumUsing a rescue medium Reinstalling preinstalled device drivers Reinstalling preinstalled applications and device driversReinstalling preinstalled applications Solving recovery problems Reinstalling software programsReinstalling device drivers Recovery information ThinkCentre User Guide Viewing and changing settings Using the Setup Utility programStarting the Setup Utility program Hard Disk Password Password considerationsPower-On Password Administrator PasswordSelecting or changing the startup device sequence Enabling or disabling a deviceSelecting a startup device Selecting a temporary startup deviceExiting from the Setup Utility program Updating system programs Using system programsUpdating flashing the Bios from a disc Click Downloads and drivers Updating flashing the Bios from your operating systemGetting the latest device drivers for your computer Preventing problemsUsing System Update Keeping your computer currentBasics Optical mouse Cleaning your computerComputer KeyboardMoving your computer Good maintenance practicesCleaning a glass-screen surface Basic troubleshooting Troubleshooting and diagnosticsTroubleshooting Troubleshooting procedureNo audio in Windows Audio problemsNo audio in DOS applications or games CD problemsSound comes from one external speaker only Black screen instead of DVD video DVD problemsCD or DVD does not work Invalid disc or no disc found message DVD movie will not playNo audio or intermittent audio while playing DVD movie Playback is very slow or choppyAll or some keys on the keyboard do not work Intermittent problemsKeyboard, mouse, or pointing device problems Fingerprint reader does not work Wireless keyboard does not workMouse or pointing device does not work Pointer on the screen does not move smoothly with the mouseImage appears to be flickering Monitor problemsWrong characters appear on the screen Image is discolored Networking problemsEthernet problems Adapter stops working for no apparent reason Wake on LAN feature is not workingYour computer cannot connect to the network Click Start Control Panel Click Hardware and SoundBluetooth problems Wireless LAN problemWireless WAN problem An option that previously worked does not work now Option problemsAn option that was just installed does not work Sound does not come from the Bluetooth headphoneClick Start Computer Performance and lockup problemsClick Disk Cleanup Insufficient free hard disk drive spaceExcessive number of fragmented files Printer problemsSerial port problems Software does not work as expected Software problemsDiagnostic programs USB problemsPC-Doctor for DOS Lenovo Solution CenterCreating a diagnostic disc Lenovo ThinkVantage ToolboxRunning the diagnostic program from a diagnostic disc ThinkCentre User Guide Getting information, help, and service Lenovo Support Web site Help and serviceUsing the documentation and diagnostic program Calling for servicePurchasing additional services Using other servicesThinkCentre User Guide Appendix A. Notices Trademarks Electronic emissions notices Appendix B. Regulatory informationExport classification notice Television output noticeIndustry Canada Class B emission compliance statement Additional regulatory information ThinkCentre User Guide Recycling information Appendix C. Weee and recycling informationImportant Weee Information Recycling information for Brazil Battery recycling information for TaiwanBattery recycling information for the European Union ThinkCentre User Guide Ukraine RoHS China RoHS Turkish RoHSIndia RoHS Windows 7 operating system Appendix E. Energy Star model informationThinkCentre User Guide Index Setting, changing, deleting Page 1P0B03427
Top Page Image Contents